lsass.exe won't let me boot

Archived from groups: microsoft.public.windowsxp.general (More info?)

rheologuy wrote:

> Just bought a pre-owned Dell Inspiron 6000D, running XP. On first
> power-up, after what appears to be a normal boot-up, it displays a
> message window
> headed "lsass.exe System error". The error description says, "When
> trying to update a password this return status indicates that the
> value provided as the
> current password is incorrect." It never asks for a password to be
> entered, so this is puzzling.
>
> Aftger displaying this message it reboots again, displays the same
> error message again, reboots again, displays the same error message
> again, reboots again, etc., in an infinite loop.
>
> I checked the password settings in Set-Up and note that no passwords
> are set. Thanks for any help

The best thing for you to do with a used computer is to format the
computer and reinstall Windows. You should have received the cd's that
came with the Dell which will have included an operating system,
drivers (Dell Resource CD), and possibly some programs. Current Dells
don't come with an operating system cd, but older ones did.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thanks. It's only a month or two old-- still under warranty. And you're
right-- everything that was with it new was in the box but no OS disks came
with it. Can Anyone tell me how to fix this without wiping the drive?

"Malke" wrote:

> rheologuy wrote:
>
> > Just bought a pre-owned Dell Inspiron 6000D, running XP. On first
> > power-up, after what appears to be a normal boot-up, it displays a
> > message window
> > headed "lsass.exe System error". The error description says, "When
> > trying to update a password this return status indicates that the
> > value provided as the
> > current password is incorrect." It never asks for a password to be
> > entered, so this is puzzling.
> >
> > Aftger displaying this message it reboots again, displays the same
> > error message again, reboots again, displays the same error message
> > again, reboots again, etc., in an infinite loop.
> >
> > I checked the password settings in Set-Up and note that no passwords
> > are set. Thanks for any help
>
> The best thing for you to do with a used computer is to format the
> computer and reinstall Windows. You should have received the cd's that
> came with the Dell which will have included an operating system,
> drivers (Dell Resource CD), and possibly some programs. Current Dells
> don't come with an operating system cd, but older ones did.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

From: "rheologuy" <rheologuy@discussions.microsoft.com>

| Just bought a pre-owned Dell Inspiron 6000D, running XP. On first power-up,
| after what appears to be a normal boot-up, it displays a message window
| headed "lsass.exe System error". The error description says, "When trying to
| update a password this return status indicates that the value provided as the
| current password is incorrect." It never asks for a password to be entered,
| so this is puzzling.
|
| Aftger displaying this message it reboots again, displays the same error
| message again, reboots again, displays the same error message again, reboots
| again, etc., in an infinite loop.
|
| I checked the password settings in Set-Up and note that no passwords are
| set. Thanks for any help
|

So you are saying it you bought a used computer ? The best advice is to wipe the
computer clean of all data and install, an OS from scratch. This will prevent you from
dealing with malware that may be on the computer as well as inheriting any problems or bugs
experienced by the previous owner. Such as you are now dealing with.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

Archived from groups: microsoft.public.windowsxp.general (More info?)

From: "rheologuy" <rheologuy@discussions.microsoft.com>

| Thanks. It's only a month or two old-- still under warranty. And you're
| right-- everything that was with it new was in the box but no OS disks came
| with it. Can Anyone tell me how to fix this without wiping the drive?
|

If it is under warranty. Call Dell !

You were given the *best* advice you will get here.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

Archived from groups: microsoft.public.windowsxp.general (More info?)

Ignore David, you see he is of no help. That error message could mean a
number of things. You need your system patched and upgraded. There was a
virus that causes that message most likely that's what you have. Try this
When the message pops up click start>run and type in the box " shutdown -a"
without the quotes and press enter. That should keep it from restarting. Do
that each time the window pops up. Go to www.windowsupdate.com and download
all the critical updates. Once done then get your antivirus updated.

--


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"rheologuy" <rheologuy@discussions.microsoft.com> wrote in message
news 457325D-2E45-47DC-AA74-17F52334D5B6@microsoft.com...
> Thanks. It's only a month or two old-- still under warranty. And you're
> right-- everything that was with it new was in the box but no OS disks
> came
> with it. Can Anyone tell me how to fix this without wiping the drive?
>
> "Malke" wrote:
>
>> rheologuy wrote:
>>
>> > Just bought a pre-owned Dell Inspiron 6000D, running XP. On first
>> > power-up, after what appears to be a normal boot-up, it displays a
>> > message window
>> > headed "lsass.exe System error". The error description says, "When
>> > trying to update a password this return status indicates that the
>> > value provided as the
>> > current password is incorrect." It never asks for a password to be
>> > entered, so this is puzzling.
>> >
>> > Aftger displaying this message it reboots again, displays the same
>> > error message again, reboots again, displays the same error message
>> > again, reboots again, etc., in an infinite loop.
>> >
>> > I checked the password settings in Set-Up and note that no passwords
>> > are set. Thanks for any help
>>
>> The best thing for you to do with a used computer is to format the
>> computer and reinstall Windows. You should have received the cd's that
>> came with the Dell which will have included an operating system,
>> drivers (Dell Resource CD), and possibly some programs. Current Dells
>> don't come with an operating system cd, but older ones did.
>>
>> Malke
>> --
>> Elephant Boy Computers
>> www.elephantboycomputers.com
>> "Don't Panic!"
>> MS-MVP Windows - Shell/User
>>

Archived from groups: microsoft.public.windowsxp.general (More info?)

rheologuy wrote:

> Thank you for the information. Since the "Start" button is not
> accessible I can't get to "Run" or "CMD". Perhaps this means as you
> said a HD wipe. But how do I do that if can't boot? It is under
> warranty but the seller (on EBay) hasn't transferred ownership yet,
> and it's for my son who goes to college
> this weekend. Many thanks.

Here's how to completely format/clean-install Windows:
http://michaelstevenstech.com/cleanxpinstall.html

You will not be going into the operating system to do this.
Unfortunately, you *will* need an operating system cd. Frankly, if you
can return this machine I would. I understand that you are under some
time pressure, but starting your son off to college with this machine
will - IMO - not be a good decision.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User