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GREAT seller / customer service alert! Phoenix Arcade / az..

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August 12, 2005 10:43:31 PM

Archived from groups: rec.games.pinball (More info?)

I wanted to publically thank Darin from Phoenixarcade.com. I had ordered
some product that had gotten damaged in shipping (thanks UPS). He not only
handled the problem professionally, he even sent me a complimentary
embroidered Phoenix Arcade t-shirt.

Now folks, anyone can replace a damaged item, hell some people might even
get it out to you fairly quickly. When you not only do what's right, but
then go beyond what people expect, that's good customer service.

My only hope with all the "rights" questions these days is that Darin can
continue to be involved in artwork design / reporduction process, as the
quality of his products is as strong as his customer service. I own plenty
of his artwork to prove it:

720 side art
TAF decals
FH pf overlay
FH side art

Many thanks Darin.

Andy
Anonymous
August 12, 2005 10:43:32 PM

Archived from groups: rec.games.pinball (More info?)

Darin's products and service are top shelf.I really hope one of these
licensed people make a smart move and work something out with him.

Christopher Hutchins
www.highendpins.com

"Andy" <andy@NOSPAMcharlottepinball.com> wrote in message
news:n56Le.110839$3j2.4049058@twister.southeast.rr.com...
>I wanted to publically thank Darin from Phoenixarcade.com. I had ordered
>some product that had gotten damaged in shipping (thanks UPS). He not only
>handled the problem professionally, he even sent me a complimentary
>embroidered Phoenix Arcade t-shirt.
>
> Now folks, anyone can replace a damaged item, hell some people might even
> get it out to you fairly quickly. When you not only do what's right, but
> then go beyond what people expect, that's good customer service.
>
> My only hope with all the "rights" questions these days is that Darin can
> continue to be involved in artwork design / reporduction process, as the
> quality of his products is as strong as his customer service. I own
> plenty of his artwork to prove it:
>
> 720 side art
> TAF decals
> FH pf overlay
> FH side art
>
> Many thanks Darin.
>
> Andy
>
>
August 13, 2005 12:56:18 AM

Archived from groups: rec.games.pinball (More info?)

mmmmmm... top shelf... my favorite... lol. Of course you already know
that. :) 

Andy

"Christopher Hutchins" <highendpins@NOSPAMalltel.net> wrote in message
news:8cec7$42fd08d7$471c5362$24275@ALLTEL.NET...
> Darin's products and service are top shelf.I really hope one of these
> licensed people make a smart move and work something out with him.
>
> Christopher Hutchins
> www.highendpins.com
>
> "Andy" <andy@NOSPAMcharlottepinball.com> wrote in message
> news:n56Le.110839$3j2.4049058@twister.southeast.rr.com...
>>I wanted to publically thank Darin from Phoenixarcade.com. I had ordered
>>some product that had gotten damaged in shipping (thanks UPS). He not
>>only handled the problem professionally, he even sent me a complimentary
>>embroidered Phoenix Arcade t-shirt.
>>
>> Now folks, anyone can replace a damaged item, hell some people might even
>> get it out to you fairly quickly. When you not only do what's right, but
>> then go beyond what people expect, that's good customer service.
>>
>> My only hope with all the "rights" questions these days is that Darin can
>> continue to be involved in artwork design / reporduction process, as the
>> quality of his products is as strong as his customer service. I own
>> plenty of his artwork to prove it:
>>
>> 720 side art
>> TAF decals
>> FH pf overlay
>> FH side art
>>
>> Many thanks Darin.
>>
>> Andy
>>
>>
>
>
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Anonymous
August 13, 2005 11:46:34 PM

Archived from groups: rec.games.pinball (More info?)

thanks for the kind words andy

and for your continued support.

darin
Anonymous
August 14, 2005 12:00:28 AM

Archived from groups: rec.games.pinball (More info?)

ya know the sad part is...

most companies bend over backword to hire people that do their job
better then they can do themselves. usually easier then going through
all the legal work. it is truely pathic that the licenced companies
arnt extending the licences to these people that actually know how to
do the work properly. it would earn them more money in the long term
instead of trying to reinvent the wheel like they are trying to do with
some items now.

mjmmx
Anonymous
August 15, 2005 9:24:28 AM

Archived from groups: rec.games.pinball (More info?)

I have tried to hold my Tongue for long enough.

We are working with the person who made the decals who is not Darin for your
information.

Darin just sold them he did not create the art or make them.

We have also sent them the Vector Graphics so they can fix some bugs with
the art.

All will be revealed soon..

Wayne Gillard
Anonymous
August 15, 2005 11:16:20 AM

Archived from groups: rec.games.pinball (More info?)

see you should have kept holding your tongue. Id rather buy my art on
the 'now' black market :) 
Anonymous
August 15, 2005 4:09:10 PM

Archived from groups: rec.games.pinball (More info?)

Absolutely, LJ. Who ever makes Darin's decals does one hell of a nice
job and Darin is a pleasure to deal with. :-)

Bryan (CARGPB14) http://usergallery.myhomegameroom.com/gallery/bspins

"Warning! Achtung! Run away, Run away!: BK restorations may emit a
shower of sparks or flames or both. Keep a safe distance (like four
city blocks). Never return to a restoration once lit. Hot hot hot!"

(Sig line compliments of Clive at the Coin-Op Cauldron.)



Lee Jarman wrote:
> > We are working with the person who made the decals who is not Darin for
> > your
> > information.
> >
> > Darin just sold them he did not create the art or make them.
> >
>
> FYI, it matters "not" who actually makes the products, .. but the business
> ethics and person who stands "behind" the products that is most important!
>
> LJ
Anonymous
August 15, 2005 4:57:39 PM

Archived from groups: rec.games.pinball (More info?)

> We are working with the person who made the decals who is not Darin for
> your
> information.
>
> Darin just sold them he did not create the art or make them.
>

FYI, it matters "not" who actually makes the products, .. but the business
ethics and person who stands "behind" the products that is most important!

LJ
Anonymous
August 15, 2005 10:35:19 PM

Archived from groups: rec.games.pinball (More info?)

You make it sound like it was a secret. Darin never kept it a secret.
The way you say this makes it sound as though you would go behind the
back of a director making a movie... afterall, he's only a director,
right? Or to heck with the symphony conductor, I'm going right to the
orchestra themselves and make music :) 

Mr Pinball Australia wrote:
> I have tried to hold my Tongue for long enough.
>
> We are working with the person who made the decals who is not Darin for your
> information.
>
> Darin just sold them he did not create the art or make them.
>
> We have also sent them the Vector Graphics so they can fix some bugs with
> the art.
>
> All will be revealed soon..
>
> Wayne Gillard
>
>

--
Cliffy - CARGPB2
A passion for pinball!
http://www.passionforpinball.com
Anonymous
August 16, 2005 5:19:40 AM

Archived from groups: rec.games.pinball (More info?)

l am of the opinion
( if you payed for it, then its your work) .......(not counting Lic.)
that's regardless of who you actually got to make/drew/had it drawn or
had it made...
the only part that matters is the end product.... and not forgetting
the most important part ..... QAULITY CONTROL

l have not seen cab art decals better than Darin's
1. QAULITY CONTROL
and
2. pride in the products his selling

regards,
Greg
!