Archived from groups: rec.games.pinball (More info?)
I wanted to publically thank Darin from Phoenixarcade.com. I had ordered
some product that had gotten damaged in shipping (thanks UPS). He not only
handled the problem professionally, he even sent me a complimentary
embroidered Phoenix Arcade t-shirt.
Now folks, anyone can replace a damaged item, hell some people might even
get it out to you fairly quickly. When you not only do what's right, but
then go beyond what people expect, that's good customer service.
My only hope with all the "rights" questions these days is that Darin can
continue to be involved in artwork design / reporduction process, as the
quality of his products is as strong as his customer service. I own plenty
of his artwork to prove it:
720 side art
TAF decals
FH pf overlay
FH side art
Many thanks Darin.
Andy
I wanted to publically thank Darin from Phoenixarcade.com. I had ordered
some product that had gotten damaged in shipping (thanks UPS). He not only
handled the problem professionally, he even sent me a complimentary
embroidered Phoenix Arcade t-shirt.
Now folks, anyone can replace a damaged item, hell some people might even
get it out to you fairly quickly. When you not only do what's right, but
then go beyond what people expect, that's good customer service.
My only hope with all the "rights" questions these days is that Darin can
continue to be involved in artwork design / reporduction process, as the
quality of his products is as strong as his customer service. I own plenty
of his artwork to prove it:
720 side art
TAF decals
FH pf overlay
FH side art
Many thanks Darin.
Andy