Actuate 8 setup has experienced an error

I encounterd error runing Setup fro Actuate 8. It says:

Please do the following:
- Close any running programs
- Empty your temporary folder
- Check your internet connection
Then try to run the Setup again.

However after i closed almost all the programs in my computer and removed temporary folder, the error still occurred.

Please help!
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  1. thanks very much for the help. After a deep cleaning and rebboot, I was able to install Acutate 8 successfully. However when i opened an existing .rod, an error says "Unexpected file format". What's the root cause of that error?

    Thanks again for your help and inputs!
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