Ive actually found the parts of compaq to be quite good (except this %$#@ keyboard on my notebook), but their tech support and organization suggests the average employee there has a negative IQ...
edit: here is a further explination.
Problem 1: Powersupply cable got messed up (This thing gets moved a lot, and anything would suffer).
1) Call tech support: tell them the problem. Person helps me out, after a while he tells me what part number I need. He then tells me it is still under warantee (It wasn't but I decided to no look a gift powersuply in the mouth). So he sent me to the warantee area. They said no, I wasn't under warantee, it expired a while ago (one said it expired in novermber, the other september, the september I knew was correct).
2) The keyboard hassle from h***.
My keyboard breaks, the right shift, and the enter key are broken.
I order a new one, after calling twice to get the right part number.
It comes in, I have it replace. The whole right hand column of keys on the new keyboard are broken [del, home, pgup, pgdn, end, right arrow]. The shift keys only work intermittantly. So I call tech support to get it fixed, the guy says I need to take it in to a autorized repair agent (pay one of them $65/hr, I can't afford that, and am quite competant, so no.) I then emailed tech support: They said I needed to phone someone on how to do the diagnostic, they were not equipped for the process. So I phone again, and the person had no clue. I email them again, and a few emails pass, finally I get a respones: boot to safe mode, uninstall the keyboard and reboot, if it's still broken, call for an RMA. I do this. and I call for an RMA.
I call the number he gave me, they say they cant handle the problem and give me another number. The next number does the same, and the next, and the next, through 9 numbers. The 9th sends me back to the first. I start over again, thinging I got an incompetant person on one of them, by the fifth I stop.
I search around some more, and find a number. It's the 4th number. I call it, and press the 'operator' option rather than compaq support. And an appologetic lady came on and helped me out, after an hour and a half of my time was wasted.
Moral of the story... DON'T GO TO COMPAQ, I DON'T CARE IF THEY ARE THE ONLY ONES WHO SELL ATHLON NOTEBOOKS AT GOOD PRICES, AND ARE CUSTOMZIABLE, GO ANYWHERE ELSE, DON'T GET AN ATHLON, OR GO TO SONY. IT'S NOT WORTH IT.<P ID="edit"><FONT SIZE=-1><EM>Edited by jimstapleton on 02/26/03 12:18 PM.</EM></FONT></P>