Archived from groups: alt.sys.pc-clone.dell (
More info?)
"Technobarbarian" <randomcanyon-ztopzpam@hotmail.com> wrote in message
news:2igpvlFmuo69U1@uni-berlin.de...
>
> "PC Medic" <NOT@home.net> wrote in message
> news:S0Fwc.49911$Yr.32462@okepread04...
>
> > That's odd, anything I have ever had shipped to me included an invoice
in
> > the box (or in a small plastic pouch on the outside). In fact anything I
> > have ever ordered from Dell not only included it in the box, but also
> online
> > as soon as my order was completed.
>
> The difference is that I purchased it on a Dell Prefered account.
Nothing different there. All of my Dell purchases are also on my Dell
Preferred Account.
I don't care if you are paying with haitian Gourdes, they still provide
e-Invoice at time of order and hard-copy with delivery.
> Part of the run around was that when I talked to the Indians the Dell
Prefered
> people would insist that Dell was responsible for sending out invoices and
> when I talked to the Dell people they insisted Dell Prefered handled this.
> One of the Indians claimed to be emailing an invoice to me himself.
Another
> insisted they could not do this. Most of them told me they were emailing
the
> proper department and that I would get an invoice in 48 hours. This never
> happened.
I have two questions here. Why are you talking to "the Indians", that would
be tech support as Sales is still a U.S. call center.
It also does not explain your original Hard-Copy. I actually received two of
these, one with the shipment and one by seperate envelope.
> Even with Dell Prefered I used to be able to get invoices online. This is
no longer the case.
Sure you can. I just checked and all my invoices are still available. Had my
wife check, and so are hers.
Are you sure you are going to the right page? You must login before you can
access your invoices.
https://membership.dell.com/DellPortal/Signin.aspx
> Email to Dell is handled by dumb 'bots that only regurgitate
information
> already available online. I was kicked off the Dell forums when I started
> talking about my plans for future purchases and why I had made this
> decision--even though I was saying it politely. You simply disappear
without
> notice. The last thing I got there was a claim from one of their people
that
> they could handle this--they didn't.
I have only had to email Dell one time and was answered by an individual,
not a form letter from a bot.
As for the forums, is it possible it was not actually a Dell rep but someone
else jerking your chain. I can not imagine why a rep for a company would
offer assistance and then never do anything. If he had no interest in your
issue, why respond in the first place?
> Asking for a supervisor is a hoot. One person claimed they could not
> connect me to a supervisor. Another kicked me back into the phone pool
when
> I asked to talk to their supervisor, after he suggested that I should have
> talked to one of the previous person's supervisor. Apparently there are
> major disincentives for actually connecting you to a "supervisor".
A couple days after ordering one of my Dells they changed their online
offers (as happens frequently). The new offers would have given me what I
was expecting PLUS a 17" Flat Panel upgrade at no charge. I figured what the
hell can't hurt to ask and gave them a call to see what could be done. The
rep informed me my only option would be to refuse my current order (it had
already shipped) and place a new order taking advantage of the new specials.
Well this sounded obsurd not only from a customer service standpoint, but
would cost their company more in shipping. I asked for his supervisor, who
was 'Promptly" put on the phone. He agreed and we worked out a solution in
that he shipped the Flat Panel and informed me to refuse only the monitor
from the original order when it arrived.
>
> The way I look at it is that if they couldn't handle a simple and
basic
> matter like this what happens if I need something even slightly
complicated?
> I'm not willing to gamble my money finding out. I know a guy in Texas who
> took his machine to Dell headquarters and insisted they take it back, even
> though he knew he wouldn't get his money back. It had become a boat anchor
> because of software problems. When he insisted--face to face--they finally
> found someone to get him the software,
And anyone that knows corporate business knows that he was lucky. Many
corporate offices are clueless to service issues as they are management and
not service types. Their service and warehouses are often located in an
entirely different area. I also don't think "face-to-face" had much to do
with it. They usually have Security for those kinds of cases.
>otherwise individual buyers are not getting customer service.
>
No complaints from this individual yet.
bYwc.2697$IQ2.2435489@news4.srv.hcvlny.cv.net...
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