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Blue screen

Last response: in Windows 7
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April 14, 2010 9:51:08 PM

I have a blue screen when I lunch the CCX Diagnostic Utility in configuration panel. My laptop restart automatically after showing blue screen during 10 second. Please, is anyone can halp me ?
Here is the error repport:

Signature du problème :
Nom d’événement de problème: BlueScreen
Version du système: 6.1.7600.2.0.0.768.3
Identificateur de paramètres régionaux: 3084

Informations supplémentaires sur le problème :
BCCode: 3b
BCP1: 00000000C0000005
BCP2: 0000000000000000
BCP3: FFFFF88006A66860
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

More about : blue screen

a b D Laptop
a c 215 $ Windows 7
April 14, 2010 11:00:56 PM

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

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Update your video drivers and try again.
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a b D Laptop
a c 215 $ Windows 7
April 15, 2010 6:59:43 PM

Quote:
Blue screen error occurs due to failure of RAM. You should remove your RAM or clean it. Blue screen of death may also occur due to malfunction of software and hardware devices. If this problem starts with any new software or hardware installation then uninstall it. There may also be corruption in files due to some virus attack. You should install antivirus software in order to protect your system.


Blue screens occur for many different reasons. Please look into what the error code means before making generalizations like that. While faulty RAM is still possible in this case, the cause listed on Microsoft's Bug Check code page at their MSDN website seems to indicate otherwise.
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