you need an epson adjustment program to reset the waste ink pad counter. only epson authorised service centres have access to these programs. You need to login to epsons service site and the program that downloads can only be used on the specific computer it is downloaded to, so you cant copy the program. you need to take it in for service. Do not take your printer to a non-epson authorised centre as they will only palm it off to an authorised centre to reset the waste ink pad counter. I know all this because i work for an epson authorised company.