iTunes install and uninstall problems

Archived from groups: microsoft.public.windowsxp.general (More info?)

I wanted to remove iTunes from my PC, but my PC complained that it
couldn't find missing "strings". I attempted a reinstall, but got
"1628 installation failed " message. When my PC boots up however, it
loads iTunesHelper and iPodService and mDNSResponder and there are
shortcuts on the desktop, but no entry in the Add/Remove Programs list.
I have followed the advice on Consumer Install Shield (eg emptied temp
folder, tried to use the Windows install clean up tool) but still can
neither install, nor unistall iTunes, nor Quicktime. Any further steps
that anyone can suggest? I have Win XP with SP2, Soundblaster Audigy,
Athlon 1800+, ATI Radeon 9600
6 answers Last reply
More about itunes install uninstall problems
  1. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Right before you try to reinstall ITunes (and Quicktime for that matter),
    open Task Manager and 'End' any applications still open before reinstalling.
    All secondary apps like iTunesHelper, iPodService & mDNSResponder must all
    closed before reinstalling. I'm assuming Quicktime has the same issues.
    Drew

    <sandy.cameron@tesco.net> wrote in message
    news:1126946050.948077.69340@g49g2000cwa.googlegroups.com...
    >I wanted to remove iTunes from my PC, but my PC complained that it
    > couldn't find missing "strings". I attempted a reinstall, but got
    > "1628 installation failed " message. When my PC boots up however, it
    > loads iTunesHelper and iPodService and mDNSResponder and there are
    > shortcuts on the desktop, but no entry in the Add/Remove Programs list.
    > I have followed the advice on Consumer Install Shield (eg emptied temp
    > folder, tried to use the Windows install clean up tool) but still can
    > neither install, nor unistall iTunes, nor Quicktime. Any further steps
    > that anyone can suggest? I have Win XP with SP2, Soundblaster Audigy,
    > Athlon 1800+, ATI Radeon 9600
    >
  2. Archived from groups: microsoft.public.windowsxp.general (More info?)

    You need to be logged in as an administrator on the computer.

    See:-
    'Error 1628: "Failed to complete script based install"'
    http://consumer.installshield.com/kb.asp?id=Q108464

    regards,
    ssg MS-MVP

    sandy.cameron@tesco.net wrote:

    > I wanted to remove iTunes from my PC, but my PC complained that it
    > couldn't find missing "strings". I attempted a reinstall, but got
    > "1628 installation failed " message. When my PC boots up however, it
    > loads iTunesHelper and iPodService and mDNSResponder and there are
    > shortcuts on the desktop, but no entry in the Add/Remove Programs list.
    > I have followed the advice on Consumer Install Shield (eg emptied temp
    > folder, tried to use the Windows install clean up tool) but still can
    > neither install, nor unistall iTunes, nor Quicktime. Any further steps
    > that anyone can suggest? I have Win XP with SP2, Soundblaster Audigy,
    > Athlon 1800+, ATI Radeon 9600
    >
  3. Archived from groups: microsoft.public.windowsxp.general (More info?)

    -- I have the same problem and none of the fixes at InstallShield.com work.
    I have scrubbed the Registry, killed temp files all over the place, shutdown
    services, etc. i have not tried to reinstall Windows Installer 'cause I
    can't find an XP SP2 version at InstallShield. Anyhow, Installer seems to
    work fine with anything but iTunes!

    I also get an error message when I try to start iTunes after the botched
    install--

    "The ordinal 21 could not be located in the dynamic link library
    MAPI32.dll" The title of the error frame is "iTunes.exe-Ordinal Not Found"

    I have downloaded a fresh copy of iTunes and tried that. No go.

    I unistalled the iPod software also thinking that it might be the culprit.
    No go. Then I tried to reinstall it from the CD supplied by Apple. No go.
    It tries to install both iTunes and iPod and hangs.

    I run XP Home, SP2 with all updates through last Tuesday. Help would sure
    be appreciated.

    Did Windows Installer get corrupted somehow?

    Thank you for your help,

    Scholastica


    "Drew Tognola" wrote:

    > Right before you try to reinstall ITunes (and Quicktime for that matter),
    > open Task Manager and 'End' any applications still open before reinstalling.
    > All secondary apps like iTunesHelper, iPodService & mDNSResponder must all
    > closed before reinstalling. I'm assuming Quicktime has the same issues.
    > Drew
    >
    > <sandy.cameron@tesco.net> wrote in message
    > news:1126946050.948077.69340@g49g2000cwa.googlegroups.com...
    > >I wanted to remove iTunes from my PC, but my PC complained that it
    > > couldn't find missing "strings". I attempted a reinstall, but got
    > > "1628 installation failed " message. When my PC boots up however, it
    > > loads iTunesHelper and iPodService and mDNSResponder and there are
    > > shortcuts on the desktop, but no entry in the Add/Remove Programs list.
    > > I have followed the advice on Consumer Install Shield (eg emptied temp
    > > folder, tried to use the Windows install clean up tool) but still can
    > > neither install, nor unistall iTunes, nor Quicktime. Any further steps
    > > that anyone can suggest? I have Win XP with SP2, Soundblaster Audigy,
    > > Athlon 1800+, ATI Radeon 9600
    > >
    >
    >
    >
  4. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Hey - If you are using the new version 5. Try going back to
    4.x. I couldn't see my ipod after going to 5.0..
    bill
    atlanta


    On Sat, 17 Sep 2005 15:35:01 -0700, "Scholastica"
    <Scholastica@discussions.microsoft.com> wrote:

    >
    >-- I have the same problem and none of the fixes at InstallShield.com work.
    >I have scrubbed the Registry, killed temp files all over the place, shutdown
    >services, etc. i have not tried to reinstall Windows Installer 'cause I
    >can't find an XP SP2 version at InstallShield. Anyhow, Installer seems to
    >work fine with anything but iTunes!
    >
    >I also get an error message when I try to start iTunes after the botched
    >install--
    >
    >"The ordinal 21 could not be located in the dynamic link library
    >MAPI32.dll" The title of the error frame is "iTunes.exe-Ordinal Not Found"
    >
    >I have downloaded a fresh copy of iTunes and tried that. No go.
    >
    >I unistalled the iPod software also thinking that it might be the culprit.
    >No go. Then I tried to reinstall it from the CD supplied by Apple. No go.
    >It tries to install both iTunes and iPod and hangs.
    >
    >I run XP Home, SP2 with all updates through last Tuesday. Help would sure
    >be appreciated.
    >
    >Did Windows Installer get corrupted somehow?
    >
    >Thank you for your help,
    >
    >Scholastica
    >
    >
    >
    >"Drew Tognola" wrote:
    >
    >> Right before you try to reinstall ITunes (and Quicktime for that matter),
    >> open Task Manager and 'End' any applications still open before reinstalling.
    >> All secondary apps like iTunesHelper, iPodService & mDNSResponder must all
    >> closed before reinstalling. I'm assuming Quicktime has the same issues.
    >> Drew
    >>
    >> <sandy.cameron@tesco.net> wrote in message
    >> news:1126946050.948077.69340@g49g2000cwa.googlegroups.com...
    >> >I wanted to remove iTunes from my PC, but my PC complained that it
    >> > couldn't find missing "strings". I attempted a reinstall, but got
    >> > "1628 installation failed " message. When my PC boots up however, it
    >> > loads iTunesHelper and iPodService and mDNSResponder and there are
    >> > shortcuts on the desktop, but no entry in the Add/Remove Programs list.
    >> > I have followed the advice on Consumer Install Shield (eg emptied temp
    >> > folder, tried to use the Windows install clean up tool) but still can
    >> > neither install, nor unistall iTunes, nor Quicktime. Any further steps
    >> > that anyone can suggest? I have Win XP with SP2, Soundblaster Audigy,
    >> > Athlon 1800+, ATI Radeon 9600
    >> >
    >>
    >>
    >>
  5. Archived from groups: microsoft.public.windowsxp.general (More info?)

    -- Thanks, but I tried that. I went back to v 3.5 and that didn't work
    either.
    Thank you for your help,

    Scholastica


    "bill" wrote:

    > Hey - If you are using the new version 5. Try going back to
    > 4.x. I couldn't see my ipod after going to 5.0..
    > bill
    > atlanta
    >
    >
    > On Sat, 17 Sep 2005 15:35:01 -0700, "Scholastica"
    > <Scholastica@discussions.microsoft.com> wrote:
    >
    > >
    > >-- I have the same problem and none of the fixes at InstallShield.com work.
    > >I have scrubbed the Registry, killed temp files all over the place, shutdown
    > >services, etc. i have not tried to reinstall Windows Installer 'cause I
    > >can't find an XP SP2 version at InstallShield. Anyhow, Installer seems to
    > >work fine with anything but iTunes!
    > >
    > >I also get an error message when I try to start iTunes after the botched
    > >install--
    > >
    > >"The ordinal 21 could not be located in the dynamic link library
    > >MAPI32.dll" The title of the error frame is "iTunes.exe-Ordinal Not Found"
    > >
    > >I have downloaded a fresh copy of iTunes and tried that. No go.
    > >
    > >I unistalled the iPod software also thinking that it might be the culprit.
    > >No go. Then I tried to reinstall it from the CD supplied by Apple. No go.
    > >It tries to install both iTunes and iPod and hangs.
    > >
    > >I run XP Home, SP2 with all updates through last Tuesday. Help would sure
    > >be appreciated.
    > >
    > >Did Windows Installer get corrupted somehow?
    > >
    > >Thank you for your help,
    > >
    > >Scholastica
    > >
    > >
    > >
    > >"Drew Tognola" wrote:
    > >
    > >> Right before you try to reinstall ITunes (and Quicktime for that matter),
    > >> open Task Manager and 'End' any applications still open before reinstalling.
    > >> All secondary apps like iTunesHelper, iPodService & mDNSResponder must all
    > >> closed before reinstalling. I'm assuming Quicktime has the same issues.
    > >> Drew
    > >>
    > >> <sandy.cameron@tesco.net> wrote in message
    > >> news:1126946050.948077.69340@g49g2000cwa.googlegroups.com...
    > >> >I wanted to remove iTunes from my PC, but my PC complained that it
    > >> > couldn't find missing "strings". I attempted a reinstall, but got
    > >> > "1628 installation failed " message. When my PC boots up however, it
    > >> > loads iTunesHelper and iPodService and mDNSResponder and there are
    > >> > shortcuts on the desktop, but no entry in the Add/Remove Programs list.
    > >> > I have followed the advice on Consumer Install Shield (eg emptied temp
    > >> > folder, tried to use the Windows install clean up tool) but still can
    > >> > neither install, nor unistall iTunes, nor Quicktime. Any further steps
    > >> > that anyone can suggest? I have Win XP with SP2, Soundblaster Audigy,
    > >> > Athlon 1800+, ATI Radeon 9600
    > >> >
    > >>
    > >>
    > >>
    >
  6. If you have any trouble uninstalling and reinstalling itunes you will want to check out this link...

    It can keep you from going nuts and is worth it!!

    There are some very positive comments at the end of the post be sure to read: http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces-of-itunes.html

    It can be found here: http://rockbridge.payloadz.com/productdetail.asp?Id=514696

    Worth taking a look if all else fails or you just want to fix the problem without doing a lot of research and wasting a lot of time fixing your registry area!
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