How can I get Alt + F10 to work on Acer 4500 laptop

Hi I need to do factory reset but Alt + F10 doesn't do anything. I worked 18 months ago.
Any advice please.
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More about work acer 4500 laptop
  1. Try holding the keys down before you hit the power button-then turn it on and see if that kicks it into the recovery area.
  2. I've tried that many times already. The only button that works is F2
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