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ScanWizard pro 7 wont work in Snow Leopard

Last response: in Computer Peripherals
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May 20, 2011 1:27:22 AM

Hello.
Just upgraded my MacPro from Leopard to Snow Leopard and (surprise, surprise) my Microtek ArtixScan 1800f scanner won't work anymore. When I launch the software, I get the eternally-spinning beachball of doom while the Microtek splashscreen says, "Initializing scanner." Of course, the scanner never does initialize. I've downloaded and installed the supposed Snow Leopard driver from Microtek's site, but it gets me nowhere.

Any suggestions?
Thanks!

dhunt
November 22, 2011 11:19:07 PM

dhunt said:
Hello.
Just upgraded my MacPro from Leopard to Snow Leopard and (surprise, surprise) my Microtek ArtixScan 1800f scanner won't work anymore. When I launch the software, I get the eternally-spinning beachball of doom while the Microtek splashscreen says, "Initializing scanner." Of course, the scanner never does initialize. I've downloaded and installed the supposed Snow Leopard driver from Microtek's site, but it gets me nowhere.

Any suggestions?
Thanks!

dhunt


Same problem, only w/Pro 1000 XL. Customer Support wrote this fix (see below).
Did all that. Same spinning beach ball. Suggestions?

jt

Dear Customer,

Please try the following:

A. Execute ScanWizard Pro 7 Uninstaller from path at Main Disk : \ Applications \ ScanWizard Pro 7 Uninstaller, and then remove old version of ScanWizard Pro from Mac OS system.

B. Delete the following files / folder from Mac OS system manually, if these files still existed in the path.
1. Application
- /Applications/ScanWizard Pro 7.app
- /Applications/ScanWizard Pro 7 Uninstaller.app

2. Support Stuff
- /Library/Application Support/ScanWizard Pro 7

3. Framework (/Library/Frameworks)
- KodakCMS.framework
- MicrotekEssentialServices.framework
- MicrotekImageProcessor.framework
- MicrotekScanWizardPro.framework
- MicrotekUserInterfaceSupport.framework
- MicrotekUtilities.framework

4. CFM Library (/CFMSupport)
- DICE1000_C.shl
- DICEi800_C.shl
- DICEi900_C.shl

5. Preference (User's home Directory/Library/Preferences)
- Microtek Preferences
- ScanExpert Folder
- ScanWizard Pro.app Pref
- com.microtek.SW_Pro.plist

6. Setting (User's home Directory/Documents)
- ScanMaker *
- ArtixScan *
- 4800 Scanner-ICE

7. ICC Profiles (Library/ColorSync/Profiles)
- SM???K*.pf

C. Install the released version of ScanWizard Pro V7.71
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