Tom's Hardware > Forum > Windows 7 > Vista and Windows 7
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babybudha   07-21-2009 at 10:32:28 PM

I'm starting to do some entry level computer IT/customer service help. I've been using Windows XP till now, and have avoided Vista like the plague. I know though I will be encountering alot of Vista related questions/problems. I was just wondering if I just familiarize myself with Windows 7, would that give me a similar user interface experience as Vista? or should I mess around with both of them to get a better feel for Vista?

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shabaa   07-21-2009 at 10:52:45 PM
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If you are doing customer service on both I would suggest that you familiarize yourself with both because of the idiosyncrasies of both of them.

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xaira   07-21-2009 at 11:09:32 PM
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vista and win 7 are different, but only a little, still, u have 4gb of ram, downoad virtualpc and familiarise urself with it.

------------------------------ "Envy is ignorance" - Henry Thoreau : Best quote ever.

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Bronze Win 7 badge sminlal   07-22-2009 at 01:21:15 AM
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babybudha wrote :

I'm starting to do some entry level computer IT/customer service help. I've been using Windows XP till now, and have avoided Vista like the plague. I know though I will be encountering alot of Vista related questions/problems. I was just wondering if I just familiarize myself with Windows 7, would that give me a similar user interface experience as Vista? or should I mess around with both of them to get a better feel for Vista?


There are a lot of similarities between the interfaces in Vista and Windows 7, but there are some pretty important differences, too. The new taskbar in Windows 7 operates quite differently than in Vista (mostly an improvement, IMHO). So for support purposes it would be a good idea to be familiar with all three (XP, Vista, Windows 7).

I can't recommend strongly enough using virtual machines to install copies of the various OS's that you support. I teach a few computer classes and this is how I support my students - I've found that I'm unable to replicate some problems my Vista students have by trying them on my own XP system. Being able to actually use the OS in question makes it much easier for me to help them.

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habitat87   07-29-2009 at 11:16:11 AM
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And this person actually claims to do IT customer service for people? Okay, now I've heard it all. Were all screwed...

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Message edited by habitat87 on 07-29-2009 at 11:17:55 AM
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masterjaw   07-29-2009 at 11:27:46 AM
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As a support personnel, you will be at the front lines. Learn both as much as possible so that you could deduce the differences and similarities yourself. There's no other way to learn than to gain experience.

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habitat87   07-29-2009 at 11:43:53 AM
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Sure, like walking in front of a speeding car. We can all learn first hand from that sort of things.

Your a support personnel for customer service and your asking if you need to learn things that are evidently necessary? I'm sorry, my response was assuming this was a joke cause I didn't think morons at this level existed.

Or did you think that the release of Windows 7 was also a joke. Which is almost plausible considering Vista is obviously a joke. I can't think of any other reason why they would release such a thing.


Message edited by habitat87 on 07-29-2009 at 11:45:55 AM
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Bronze Win 7 badge Zoron   07-29-2009 at 04:53:39 PM
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I'm going to force you back to Windows ME... you'll be screaming for Vista by the time I'm done with you. :P

------------------------------ Desktop: Windows 7 Professional 64-bit; Intel Q6600 CPU; E-VGA 780i SLI motherboard; E-VGA E-GeForce 8800GT; OCZ Vista 4GB dual-channel kit; Ultra X2 750W power supply; 2 x Seagate Barracuda 7200.11 500GB in RAID 0. Laptop: Acer Aspire 8730-6314;
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Bronze Win 7 badge sminlal   07-29-2009 at 09:14:36 PM
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habitat87 wrote :

And this person actually claims to do IT customer service for people? Okay, now I've heard it all. Were all screwed...

I kind of agree with your sentiment, but to be fair he didn't say what he supported. If he supports some specific application program (Photoshop, for example) then his OS-level expertise would be less important (but still good to have, IMHO).

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habitat87   07-29-2009 at 11:52:09 PM
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Given that he said that he would encounter a lot of Vista questions. That alone is enough to assume that he is some sort of up to date IT customer service rep. In this case he should learn about Windows 7 as much as possible.

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