Archived from groups: freeserve.help.windows.misc,comp.sys.hp.hardware,microsoft.public.win98.gen_discussion,microsoft.public.win98.networking (More info?)
There's a strange problem happening with my friend's computer - and I'm
trying to help him resolve it. His computer is a HP Pavilion 6535, 466MHz
(Intel Celeron), 64MB of RAM - running Windows 98SE.
Here's the strange problem:
Whenever he prints something on his printer (a HP Deskjet 612C) - he can't
surf on the 'Net anymore - it's as if his cable internet connection just
drops. Whatever page he tries to go to - he'll just get that "The page
cannot be displayed" error message, no matter what link he tries to go to.
He can only get his internet connection back if he restarts his computer.
(???) He has a cable internet connection through Charter - and it works just
fine normally, UNLESS he prints something!?!? I've never seen this problem
before and I'm stumped. How could using the printer effect the internet
connection? I will say that, in general, the computer seems to run pretty
slow - slower than it should. The desktop takes forever to load when he
restarts the computer. I did some basic stuff like clearing out his temp
internet files, ran Norton Disk Doctor, Ad Aware (it found lots of stuff),
uninstalled and re-installed his HP printer driver. BTW - the cd that came
with his printer says HP 612 on it - but the driver that's on the cd is for
a 610. (?) It still seems to work, not sure if that's the problem - but if
it is, where can I get the driver for the HP 612C Printer? His cable modem
is the Motorola 4200 USB - if that matters.
ANY advice anyone has for me on what we could do to fix this problem -
please tell me. Thank you in advance.
There's a strange problem happening with my friend's computer - and I'm
trying to help him resolve it. His computer is a HP Pavilion 6535, 466MHz
(Intel Celeron), 64MB of RAM - running Windows 98SE.
Here's the strange problem:
Whenever he prints something on his printer (a HP Deskjet 612C) - he can't
surf on the 'Net anymore - it's as if his cable internet connection just
drops. Whatever page he tries to go to - he'll just get that "The page
cannot be displayed" error message, no matter what link he tries to go to.
He can only get his internet connection back if he restarts his computer.
(???) He has a cable internet connection through Charter - and it works just
fine normally, UNLESS he prints something!?!? I've never seen this problem
before and I'm stumped. How could using the printer effect the internet
connection? I will say that, in general, the computer seems to run pretty
slow - slower than it should. The desktop takes forever to load when he
restarts the computer. I did some basic stuff like clearing out his temp
internet files, ran Norton Disk Doctor, Ad Aware (it found lots of stuff),
uninstalled and re-installed his HP printer driver. BTW - the cd that came
with his printer says HP 612 on it - but the driver that's on the cd is for
a 610. (?) It still seems to work, not sure if that's the problem - but if
it is, where can I get the driver for the HP 612C Printer? His cable modem
is the Motorola 4200 USB - if that matters.
ANY advice anyone has for me on what we could do to fix this problem -
please tell me. Thank you in advance.