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Optiplex GX-150 revisited

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Anonymous
June 13, 2004 4:23:01 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I asked this same question before, but didn't get any answers then. Now
I have more information, so I thought I'd try again.

I have a Dell Optiplex GX-150 here. I'm trying to install W2k on it,
but the installation just fails every time with a blue screen that
goes away too fast to read it. It had Windows 98 on it before, but
it was really unstable, so I decided to try Windows 2000.

Then I ran the Dell diagnostics software found on the web site, and
it failed at "Intel 81x GMCH" tests.

So I called Dell, and spent almost an hour and half on the phone trying
to explain the problem. The person on the phone didn't acknowledge
the error code in any way, although I did give it to her several times.

For example after I told her that the error seemed to refer to
the graphics memory controller she said she'd send replacement memory.

Other possible solutions given to me were "debug and reinstall" and
replacing Windows CD.

Eventually she said she'd send a technician to replace the motherboard.

And since the problem seemed to be the graphics memory controller,
this seemed like a logical solution to the problem.

So, the motherboard got changed, but it still doesn't work. But the
weird thing is; I've tried changing every part on the computer,
and I mean every part, and the problem doesn't go away.

Like I said, motherboard was changed by the technician. So was the
power supply (the fan was not spinning). I installed another graphics
(AGP and PCI), but that didn't help. I tried changing memory, using
just one DIMM instead of two and running Memtest, but no help
there. The hard drive's fine, according to Hitachi's test tool, and
I've used the same CD to install Windows before and after.

Frankly, this is the first computer I've ever had that I couldn't figure
out where the problem is...

Help? Please?

--
Mikko Peltoniemi
Film & Video Editor, Avid Technician at large.
http://editor.is.dreaming.org

More about : optiplex 150 revisited

Anonymous
June 13, 2004 6:12:10 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Have you checked for BIOS updates? It seemed to me
that if you don't have version A07, that you should.
Beyond that I'd say try memory testing, since GMCH is a
Graphics and Memory Hub Controller and it's unclear
whether you replaced the memory or not. Memtest86
seems to be highly regarded.
http://www.memtest86.com/

"Mikko Peltoniemi" <mikkopel@hotmail.com> wrote in message
news:2j2356FsvcooU1@uni-berlin.de...
> I asked this same question before, but didn't get any answers then.
Now
> I have more information, so I thought I'd try again.
>
> I have a Dell Optiplex GX-150 here. I'm trying to install W2k on it,
> but the installation just fails every time with a blue screen that
> goes away too fast to read it. It had Windows 98 on it before, but
> it was really unstable, so I decided to try Windows 2000.
>
> Then I ran the Dell diagnostics software found on the web site, and
> it failed at "Intel 81x GMCH" tests.
>
> So I called Dell, and spent almost an hour and half on the phone
trying
> to explain the problem. The person on the phone didn't acknowledge
> the error code in any way, although I did give it to her several
times.
>
> For example after I told her that the error seemed to refer to
> the graphics memory controller she said she'd send replacement memory.
>
> Other possible solutions given to me were "debug and reinstall" and
> replacing Windows CD.
>
> Eventually she said she'd send a technician to replace the
motherboard.
>
> And since the problem seemed to be the graphics memory controller,
> this seemed like a logical solution to the problem.
>
> So, the motherboard got changed, but it still doesn't work. But the
> weird thing is; I've tried changing every part on the computer,
> and I mean every part, and the problem doesn't go away.
>
> Like I said, motherboard was changed by the technician. So was the
> power supply (the fan was not spinning). I installed another graphics
> (AGP and PCI), but that didn't help. I tried changing memory, using
> just one DIMM instead of two and running Memtest, but no help
> there. The hard drive's fine, according to Hitachi's test tool, and
> I've used the same CD to install Windows before and after.
>
> Frankly, this is the first computer I've ever had that I couldn't
figure
> out where the problem is...
>
> Help? Please?
>
> --
> Mikko Peltoniemi
> Film & Video Editor, Avid Technician at large.
> http://editor.is.dreaming.org
Anonymous
June 14, 2004 12:20:29 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

You've not mentioned swapping or replacing the CPU, nor would I necessarily
put much faith in the Hitachi hard disk diags unless it involved some sort
of extended surface scan of the drive.

Either could cause the problem you're seeing (and it would appear most
everything else has been either swapped or replaced).

Stew



"Mikko Peltoniemi" <mikkopel@hotmail.com> wrote in message
news:2j2356FsvcooU1@uni-berlin.de...
>I asked this same question before, but didn't get any answers then. Now
> I have more information, so I thought I'd try again.
>
> I have a Dell Optiplex GX-150 here. I'm trying to install W2k on it,
> but the installation just fails every time with a blue screen that
> goes away too fast to read it. It had Windows 98 on it before, but
> it was really unstable, so I decided to try Windows 2000.
>
> Then I ran the Dell diagnostics software found on the web site, and
> it failed at "Intel 81x GMCH" tests.
>
> So I called Dell, and spent almost an hour and half on the phone trying
> to explain the problem. The person on the phone didn't acknowledge
> the error code in any way, although I did give it to her several times.
>
> For example after I told her that the error seemed to refer to
> the graphics memory controller she said she'd send replacement memory.
>
> Other possible solutions given to me were "debug and reinstall" and
> replacing Windows CD.
>
> Eventually she said she'd send a technician to replace the motherboard.
>
> And since the problem seemed to be the graphics memory controller,
> this seemed like a logical solution to the problem.
>
> So, the motherboard got changed, but it still doesn't work. But the
> weird thing is; I've tried changing every part on the computer,
> and I mean every part, and the problem doesn't go away.
>
> Like I said, motherboard was changed by the technician. So was the
> power supply (the fan was not spinning). I installed another graphics
> (AGP and PCI), but that didn't help. I tried changing memory, using
> just one DIMM instead of two and running Memtest, but no help
> there. The hard drive's fine, according to Hitachi's test tool, and
> I've used the same CD to install Windows before and after.
>
> Frankly, this is the first computer I've ever had that I couldn't figure
> out where the problem is...
>
> Help? Please?
>
> --
> Mikko Peltoniemi
> Film & Video Editor, Avid Technician at large.
> http://editor.is.dreaming.org
Related resources
Anonymous
June 14, 2004 11:27:10 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Pen wrote:

> Have you checked for BIOS updates? It seemed to me
> that if you don't have version A07, that you should.
> Beyond that I'd say try memory testing, since GMCH is a
> Graphics and Memory Hub Controller and it's unclear
> whether you replaced the memory or not. Memtest86
> seems to be highly regarded.
> http://www.memtest86.com/

I will check for the update. Though I'd think that the
new motherboard, which I just got a few days ago, would
have the newest one.

And yes, I did try changing the memory and removing one of
two DIMMs that are in now. And memtest came out with no
errors.

--
Mikko Peltoniemi
Film & Video Editor, Avid Technician at large.
http://editor.is.dreaming.org
Anonymous
June 14, 2004 9:54:50 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

S.Lewis wrote:

> You've not mentioned swapping or replacing the CPU, nor would I necessarily
> put much faith in the Hitachi hard disk diags unless it involved some sort
> of extended surface scan of the drive.

True, I haven't replaced the CPU, and I've thought about it. But I don't
have another P3 I could try it with. But that is one of the major parts
I haven't changed.

And I ran the surface scan with Hitachi's tool, plus I think Dell's own
tool does some sort of scan as well.

> Either could cause the problem you're seeing (and it would appear most
> everything else has been either swapped or replaced).

If I hadn't changed all other parts already, I'd doubt it. But since
I have...

--
Mikko Peltoniemi
Film & Video Editor, Avid Technician at large.
http://editor.is.dreaming.org
Anonymous
June 15, 2004 1:45:33 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Mikko Peltoniemi wrote:
> I asked this same question before, but didn't get any answers then.
> Now I have more information, so I thought I'd try again.
>
> I have a Dell Optiplex GX-150 here. I'm trying to install W2k on it,
> but the installation just fails every time with a blue screen that
> goes away too fast to read it. It had Windows 98 on it before, but
> it was really unstable, so I decided to try Windows 2000.
>
> Then I ran the Dell diagnostics software found on the web site, and
> it failed at "Intel 81x GMCH" tests.
>
> So I called Dell, and spent almost an hour and half on the phone
> trying to explain the problem. The person on the phone didn't
> acknowledge
> the error code in any way, although I did give it to her several
> times.
>
> For example after I told her that the error seemed to refer to
> the graphics memory controller she said she'd send replacement memory.
>
> Other possible solutions given to me were "debug and reinstall" and
> replacing Windows CD.
>
> Eventually she said she'd send a technician to replace the
> motherboard.
>
> And since the problem seemed to be the graphics memory controller,
> this seemed like a logical solution to the problem.
>
> So, the motherboard got changed, but it still doesn't work. But the
> weird thing is; I've tried changing every part on the computer,
> and I mean every part, and the problem doesn't go away.
>
> Like I said, motherboard was changed by the technician. So was the
> power supply (the fan was not spinning). I installed another graphics
> (AGP and PCI), but that didn't help. I tried changing memory, using
> just one DIMM instead of two and running Memtest, but no help
> there. The hard drive's fine, according to Hitachi's test tool, and
> I've used the same CD to install Windows before and after.
>
> Frankly, this is the first computer I've ever had that I couldn't
> figure out where the problem is...
>
> Help? Please?

I did an upgrade of 98 to 2000 on similar box. There were a number of
hardware issues that Dell had specific fixes for, BIOS upgrade being one of
several. It is difficult to know from your post all of your hardware. There
is a Windows utility you can run to check hardware compatibility, and I
believe Dell has it for download. If not, go to MS site.

Ed
!