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Been hacked

Hello,
My granddaughter is on MSN hotmail and has had her account hacked, password changed, and e-mails sent to her mailing list that are disgusting. She can't seem to contact anyone who will help her unless she pays an arm and a leg. How can she get control of her account again?
9 answers Last reply Best Answer
More about been hacked
  1. Has she tried contacting Microsoft directly? If not, check this link out to get ahold of them:

    http://support.microsoft.com/kb/295539

    Also, this link may be helpful:

    http://www.thatdanny.com/2009/04/18/what-to-do-if-your-hotmail-account-got-hacked-the-recent-spate-of-attacks-on-hotmail-accounts/
  2. buwish said:
    Has she tried contacting Microsoft directly? If not, check this link out to get ahold of them:

    http://support.microsoft.com/kb/295539

    Also, this link may be helpful:

    http://www.thatdanny.com/2009/04/18/what-to-do-if-your-hotmail-account-got-hacked-the-recent-spate-of-attacks-on-hotmail-accounts/



    Thank you for the information. She has not been able to reach hotmail at all, but will try the msn link first. I realize I put this in the wrong forum, Sorry about that. Thanks for your help anyway!!
  3. Best answer
    I would try here

    https://windowslivehelp.com/PasswordReset.aspx

    I had to get my brothers back once. They changed it a bit , but I think its generally still the same.
  4. My yahoo account had also been hacked on that way. I clicked link for forgottonen password, typed answer on security questions which I set, and changed my pass. Then I returned control.
  5. nukemaster said:
    I would try here

    https://windowslivehelp.com/PasswordReset.aspx

    I had to get my brothers back once. They changed it a bit , but I think its generally still the same.


    Thank you so much, she will try that first, then on to MSN support for help. Muchos Gracias er something like that!
  6. nukemaster said:
    I would try here

    https://windowslivehelp.com/PasswordReset.aspx

    I had to get my brothers back once. They changed it a bit , but I think its generally still the same.

    Thank you so much. Unfortunately, she has not tried this one yet. The others she has tried, but nothing helped.
  7. parkinson said:
    My yahoo account had also been hacked on that way. I clicked link for forgottonen password, typed answer on security questions which I set, and changed my pass. Then I returned control.

    Did that, no help, they even changed the security questions
  8. Best answer selected by Dean2.
  9. Did you get this all sorted out?
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