Been hacked

[Dean2]

Hello,
My granddaughter is on MSN hotmail and has had her account hacked, password changed, and e-mails sent to her mailing list that are disgusting. She can't seem to contact anyone who will help her unless she pays an arm and a leg. How can she get control of her account again?

 

[buwish]

Has she tried contacting Microsoft directly? If not, check this link out to get ahold of them:

http://support.microsoft.com/kb/295539

Also, this link may be helpful:

http://www.thatdanny.com/2009/04/18/what-to-do-if-your-hotmail-account-got-hacked-the-recent-spate-of-attacks-on-hotmail-accounts/

 

[Dean2]

Has she tried contacting Microsoft directly? If not, check this link out to get ahold of them:

http://support.microsoft.com/kb/295539

Also, this link may be helpful:

http://www.thatdanny.com/2009/04/18/what-to-do-if-your-hotmail-account-got-hacked-the-recent-spate-of-attacks-on-hotmail-accounts/

Thank you for the information. She has not been able to reach hotmail at all, but will try the msn link first. I realize I put this in the wrong forum, Sorry about that. Thanks for your help anyway!!

 

[nukemaster]

I would try here

https://windowslivehelp.com/PasswordReset.aspx

I had to get my brothers back once. They changed it a bit , but I think its generally still the same.

 

[parkinson]

My yahoo account had also been hacked on that way. I clicked link for forgottonen password, typed answer on security questions which I set, and changed my pass. Then I returned control.

 

[Dean2]

I would try here

https://windowslivehelp.com/PasswordReset.aspx

I had to get my brothers back once. They changed it a bit , but I think its generally still the same.

Thank you so much, she will try that first, then on to MSN support for help. Muchos Gracias er something like that!

 

[Dean2]

I would try here

https://windowslivehelp.com/PasswordReset.aspx

I had to get my brothers back once. They changed it a bit , but I think its generally still the same.

Thank you so much. Unfortunately, she has not tried this one yet. The others she has tried, but nothing helped.

 

[Dean2]

My yahoo account had also been hacked on that way. I clicked link for forgottonen password, typed answer on security questions which I set, and changed my pass. Then I returned control.

Did that, no help, they even changed the security questions

 

[Dean2]

Best answer selected by Dean2.

 

[nukemaster]

Did you get this all sorted out?