my son has a HP desk top. windows XP 7. The sceen is frozen , the mouse or the keyboard does not respond...the system seems not to be able to reboot , although it does turn on and off with the manuel switch. its just frozen. has it crashed ? can I do anything myself to fix it ? or do I have to take it somewhere to get it fixed ?
Please help.....
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  1. I would try and get into Safe Mode by pressing the F8 key repeatidly as it is booting-up. If it lets you into Safe Mode, try doing a Windows System Restore to an earlier date when it worked.

    Start Button
    All Programs
    System Tools
    System Restore
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