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PLEASE HELP ....

Last response: in Windows 7
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December 4, 2012 1:25:38 AM

Hello,
my son has a HP desk top. windows XP 7. The sceen is frozen , the mouse or the keyboard does not respond...the system seems not to be able to reboot , although it does turn on and off with the manuel switch. its just frozen. has it crashed ? can I do anything myself to fix it ? or do I have to take it somewhere to get it fixed ?
Please help.....

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a b $ Windows 7
December 4, 2012 1:32:59 AM

I would try and get into Safe Mode by pressing the F8 key repeatidly as it is booting-up. If it lets you into Safe Mode, try doing a Windows System Restore to an earlier date when it worked.

Start Button
All Programs
Accessories
System Tools
System Restore
!