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Discounts for buyers remorse?

Last response: in Computer Brands
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June 16, 2004 10:30:44 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I've heard that dell customer service will routinely offer customers large
credits to their accounts in order to prevent a customer from returning a
system for buyers remorse? has anyone had any experience with this, and if
so, what kind of results did you get?
Anonymous
June 16, 2004 5:18:15 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"john" <jimm2076@yahoo.com> wrote:

>I've heard that dell customer service will routinely offer customers large
>credits to their accounts in order to prevent a customer from returning a
>system for buyers remorse? has anyone had any experience with this, and if
>so, what kind of results did you get?

http://forums.us.dell.com/supportforums?category.id=cus...

That gets you the customer care forums. The FAQ link there
should get you to the official statement on getting a credit if
you find the computer you bought being sold for more than $50
less than you paid within 21 days. And on the no questions asked
21-day return policy. There are some catches. e.g., the
configurations have to be identical, etc. Normally you pay
freight on the return of a machine, etc.

You can also browse the forums to see what others are saying.
--
OJ III
[Email sent to Yahoo address is burned before reading.
Lower and crunch the sig and you'll net me at comcast.]
Anonymous
June 17, 2004 9:58:02 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Respectable" businesses don't do this. They issue an RMA, you return the
product at your expense, and a refund is issued after the item is received
and inspected. Run like hell away from a company that offers you a partial
refund to keep a product since it isn't worth the discounted price.

"john" <jimm2076@yahoo.com> wrote in message
news:o ORzc.13676$ar2.4663@fe2.texas.rr.com...

> I've heard that dell customer service will routinely offer customers large
> credits to their accounts in order to prevent a customer from returning a
> system for buyers remorse? has anyone had any experience with this, and
if
> so, what kind of results did you get?
!