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Help! Locked out of primary email for two weeks

Some one please help....just started a business spent thousands on literature, all has this email address on...have repeatedly gone through verification process...reset password etc...had two moderators off mircosoft community contact me ask for email address heard nothing back???? Am at a total loss of what to do...there seems to be no way to get help other than posting and im getting no response. If i cant get this sorted my 'new' business' is sunk before started..ive already lost so much money...am frantic at this point...somebody please help.
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