Archived from groups: alt.sys.pc-clone.dell (
More info?)
Sorry, I sent the message before I completed quoting you
"Sparky" <mrlooneybin@nospam.net> wrote in message
news:TjBDc.8457$Xn.5480@nwrdny03.gnilink.net...
>One was their fault and YOU didn't catch it.
>On the shipping, they email you a Order Confirmation.
>You should have READ it, caught the shipping charge and
>called Customer Support RIGHT away. The charge would
> have been backed out right away.
As I said, we did look and it was correct, no shipping charge.
The shipping charge was for who knows what reason at to the amount that was
charged to our credit card.
"Irene" <girlsrule@hotmail.com> wrote in message
news:10duiescvhmhu3c@corp.supernews.com...
> "Sparky" <mrlooneybin@nospam.net> wrote in message
> news:TjBDc.8457$Xn.5480@nwrdny03.gnilink.net...
>
>
> Do you know the old saying about "ASSUME".
> You ASSUME that we did not look at the order confirmation.
> We did and it was correct. No charge for shipping. It was the charge to
our
> credit card that was in error.
> We called the CC company and disputed the charge, but it still took over a
> month before Dell finally acknowledged the error.
>
> Next time don't ASSUME.
>
>
> "Sparky" <mrlooneybin@nospam.net> wrote in message
> news:TjBDc.8457$Xn.5480@nwrdny03.gnilink.net...
> > One was their fault and YOU didn't catch it.
> >
> > On the shipping, they email you a Order Confirmation.
> >
> > You should have READ it, caught the shipping charge and
> > called Customer Support RIGHT away. The charge would
> > have been backed out right away.
> >
> > "Irene" <girlsrule@hotmail.com> wrote in message
> > news:10ds3mleb4fn378@corp.supernews.com...
> > > "JLP20" <jlp20@aol.comnocrap> wrote in message
> > > news:20040626155842.05675.00000547@mb-m14.aol.com...
> > >
> > > Every problem I have had was caused by
> > > > myself doing something wrong.
> > >
> > > Sorry, but I think that says more about you than anyone else.
> > >
> > > Of our five problems with Dell, two were faulty hardware, one was an
> > > incorrect shipment, one was charge for shipping when it was supposed
to
> be
> > > "free shipping" and the last was a mishandled credit back to our
credit
> > card
> > > for returned equipment. None were caused by our doing any thing wrong
> and
> > > all took from one to three months or more to get corrected.
> > >
> > > "JLP20" <jlp20@aol.comnocrap> wrote in message
> > > news:20040626155842.05675.00000547@mb-m14.aol.com...
> > > > >Have you been fed up with Dell lately. Indian tech support
> > > >
> > > > I have read numerous posts about complaints about Dell support.
> > > >
> > > > First, a company makes decisions with the bottom line of staying in
> > > business
> > > > AND making a profit. If company A out sources it support division
out
> of
> > > the
> > > > U.S., and save money which cuts the retail price by 5%. Company B
will
> > > follow
> > > > to keep competitive. In the near future, we will all have this
problem
> > > whatever
> > > > brand of computer we buy. Who's to blame for the situation. The
common
> > > retail
> > > > buyer looks at two machines which are identical except for the
company
> > > name on
> > > > the case. One is $1000.00 and the other is $950.00, he is not going
to
> > > know
> > > > there may be a future problem in communicating with customer support
> due
> > > to
> > > > language. Odds are he will purchase the $950 computer.
> > > >
> > > > Second, the vast majority of Dell owners bought their machines via
> > > telephone or
> > > > internet because of the savings versus going to a retail store.
Again,
> > the
> > > > customer made the decision based on price. The retail store "could"
be
> > one
> > > > avenue of local customer support, but the customer is buying with
his
> > > wallet
> > > > not research.
> > > >
> > > > Third, many of these negative posts do not spell out what the
initial
> > > > problem(s) are. If it is a hardware problem within warranty, no
> question
> > > the
> > > > manufacturer is responsible. I have only seen a few posts where
broken
> > > machines
> > > > in warranty were an issue, in fact there have been posts where
> > replacement
> > > > computers were shipped quite easily. But how many of the problems
are
> > due
> > > to
> > > > people not knowing how to use Windows. Every problem I have had was
> > > caused by
> > > > myself doing something wrong. It would be like buying a Ford and
> asking
> > > them to
> > > > teach you to drive. My first two computers were Macs, there is no
> > question
> > > in
> > > > my mind which OS is user friendly, but that does not matter anymore.
> > > > "Anything that doesn't kill you,,,,,,,just hurts a hell of a lot"
> JLP20
> > >
> > >
> >
> >
>
>
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