About Tania's MP3 player

[tania_06]

I have been having trouble with my new MP3 player it will not turn on, and also my computer does not recognize it. So what shall I do? Is it a malfunctioning one or can with an expert will they be able to coach me through it? So I can download music.

 

[jaguarskx]

It seems to have malfunctioned. The only thing you can do is...

1. Return for a refund / exchange if it is a very recent purchase. Read the store's return policy. Typically only applies to purchases less than 30 days.

2. Call the manufacturer's customer support for repairs under warranty.