does the cd-rom drive play cd and other disk?? did the drive read this disk before?? if it a new system or the disk worked before. check that the disk is clean..hope fully it was not in the sun and the media fogged. (failed). on system that stops reading disk it could be a damaged windows filter error. http://support.microsoft.com/kb/314060
if it not that is could be that the cd-rom drive may need a firmware update to read that media. some dvd/blue ray players will read jpg/bmp images see if a player or another pc can read the disk. if the media went bad ..there not much you can do..i dont know of any cd-rom disk recovery comps.