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ACER 8940g

PLEASE HELP ME:
I need to get past an 'unknown' fingerprint or 'password' sign on on my New Acer 8940G: How ?

My new acer 8940G has been set up by my son who registered a password and/or a fingerprint sign on.
He is not contactable for a long time.
I do not get past the sign on stage.
Do I have to go back to the retailer?

Regards
Johan du Plessis
email: johan.du.plessis@jmt.co.za
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