Laptop wont recognize cd/dvd drive

have a toshiba laptop with a cd/dvd drive, but laptop is not recognizing it. Checked the driver, it's indicates it is updated and fine. Don't have an idea where to go from there-T
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More about laptop wont recognize drive
  1. Try removing the upper and lower filters to see if that does the trick:

    http://support.microsoft.com/kb/929461
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