Why i cannot get access to 3g network through a dongle

please help me as when i connect to the internet i cannot access to the 3G network but only to a 2G network.
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  1. i cannot say its a hardware issue bec the dongle can see and connect to the 2g network

    1. issue might be on the dongle configuration\setup ( call your isp )
    2. issue might be on the network ( no 3g signal available on your location )
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