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Windows Failing to boot

Last response: in Windows 7
December 15, 2012 7:29:10 AM

I work at staples, and 3 days ago a costumer arrived with a toshiba laptop, it was falinf to boot in to normal mode, so I started it in safe mode to do a backup, but then an other technician reboot the machine, now it does not boot even in safe mode, it gets stuck loading a .sys file.

I Tried to get access to command prompt with a windows 7 DVD but for some reason the hard drive is not listed, so i have no access to it, I can't even re install windows b/c of that, but still the fact that even it start loading tells me that the machine do have access to it.

I extract the hard drive and tried to connect it to an other computer running XP, through a IDE-USB 2.0 adaptapter, the leds turn on indicating that the hard drive is working but the computer doesn't recognize it.

Any suggestions?

More about : windows failing boot

a b $ Windows 7
December 15, 2012 7:52:07 AM

Insert a new hdd in the laptop for testing purpose only then power on if the hdd is detected the mobo sata port has no problem.if failed problem in sata port in the laptop mobo.