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BSOD

Last response: in Windows 7
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April 22, 2010 5:18:03 AM

Hello, I'm getting a BSOD about once every two weeks. It mainly seems to occur when the computer has just been sitting. I'll come back and it will have restarted. Here is the error information:

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8005F36028
BCP3: 00000000B2000040
BCP4: 0000000000000800
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\042110-20670-01.dmp
C:\Users\David\AppData\Local\Temp\WER-152022-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


AND

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: hal.dll



If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x00000124 (0x0000000000000000, 0xfffffa8005f36028, 0x00000000b2000040,
0x0000000000000800)

*** hal.dll - Address 0xfffff800181ef903 base at 0xfffff800181dd000 DateStamp
0x4a5bdf08

Any ideas? I was thinking maybe sleep mode is causing it, so i just turned that off.

More about : bsod

a b $ Windows 7
April 22, 2010 4:56:16 PM

Well, HAL.DLL is the hardware abstraction layer DLL. A lot of kernel mode devices, such as PCI and PCI Express cards, communicate with the HAL.

Have you upgraded all of your drivers to the latest? It sounds like something that is trying to communicate with the HAL is possibly causing the problem, such as a sound card or video card.

A list of your system setup/specs would help. Also, the dmp file is handy as well.

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a b $ Windows 7
April 22, 2010 6:27:02 PM

I would troubleshoot for Sleep Mode issues, since that's the first thing that popped into my head when I read your post. This tutorial is for Vista 64, but Win 7 is more than similar enough that you can/should check the same things.

http://www.vistax64.com/tutorials/63567-power-options-s...

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Related resources
April 23, 2010 4:59:38 AM

isamuelson said:
Well, HAL.DLL is the hardware abstraction layer DLL. A lot of kernel mode devices, such as PCI and PCI Express cards, communicate with the HAL.

Have you upgraded all of your drivers to the latest? It sounds like something that is trying to communicate with the HAL is possibly causing the problem, such as a sound card or video card.

A list of your system setup/specs would help. Also, the dmp file is handy as well.




System Vendor Information - What's This?
Manufacturer Gateway
Serial Number
Chassis Type Desktop
System Model SX2802
System Type x64-based PC
BIOS Information - What's This?
BIOS Manufacturer AMI
Release Date 08/16/2009
BIOS Version ACRSYS - 20090816
Board Product ID WG43M


Windows Information - What's This?
Windows Version Microsoft Windows 7 Home Premium Build 7600 64-bit
Serial Number
Logged In User
System Uptime 0 days, 13 hrs, 12 mins, 27 secs

Processor Information - What's This?
Name Manufacturer L2 Cache Ext Clock Load
Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz GenuineIntel 4096 KB 333 MHz 2 %


Hard Drive Information - What's This?
Drive Name Capacity Partitions Status
ST3750528AS 698 GB 3 OK
Floppy Drives - What's This?
Drive Name
None Present

CD/DVD Drives - What's This?
Drive Name Transfer Rate
ATAPI DVD A DH16AASH Disc Must Be Loaded

Mass Storage Device Information - What's This?
Device Type Total Space Free Space Filesystem Volume SN
C: Local Fixed Disk 684 GB 587 GB NTFS 8C327C71
D: CD-ROM Disc - - - -
E: Removable Disk - - - -
F: Removable Disk - - - -

System Memory Information - What's This?
Location Part Number Memory Type Capacity
DIMM0 DDR-2 2048
DIMM2 DDR-2 2048

Total RAM: 4096 MB, 1952 MB free

Printer Information - What's This?
Printer Name Printer Port Shared Share Name
Microsoft XPS Document Writer XPSPort: False -
HP Deskjet 3840 Series (LiDiL) USB001 - Default Printer False -
Fax SHRFAX: False -

Device Ports - What's This?
Device Type

Keyboard Information - What's This?
Keyboard Name Layout Number of Function Keys
Enhanced (101- or 102-key) 00000409 12

Mouse Information - What's This?
Mouse Name Number Of Buttons Pointing Type
USB Input Device 0 Unknown

Drive Controller Information - What's This?
Device Name PNP ID
Intel(R) ICH10R SATA AHCI Controller PCI\VEN_8086&DEV_3A22&SUBSYS_02501025&REV_00\3&11583659&0&FA

Bus Adapter Information - What's This?
Device Name PNP ID
VIA 1394 OHCI Compliant Host Controller PCI\VEN_1106&DEV_3403&SUBSYS_02501025&REV_00\4&30FCA4A4&0&00E0
Intel(R) ICH10 Family USB Universal Host Controller - 3A34 PCI\VEN_8086&DEV_3A34&SUBSYS_02501025&REV_00\3&11583659&0&E8
Intel(R) ICH10 Family USB Universal Host Controller - 3A35 PCI\VEN_8086&DEV_3A35&SUBSYS_02501025&REV_00\3&11583659&0&E9
Intel(R) ICH10 Family USB Universal Host Controller - 3A36 PCI\VEN_8086&DEV_3A36&SUBSYS_02501025&REV_00\3&11583659&0&EA
Intel(R) ICH10 Family USB Universal Host Controller - 3A37 PCI\VEN_8086&DEV_3A37&SUBSYS_02501025&REV_00\3&11583659&0&D0
Intel(R) ICH10 Family USB Universal Host Controller - 3A38 PCI\VEN_8086&DEV_3A38&SUBSYS_02501025&REV_00\3&11583659&0&D1
Intel(R) ICH10 Family USB Universal Host Controller - 3A39 PCI\VEN_8086&DEV_3A39&SUBSYS_02501025&REV_00\3&11583659&0&D2
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A PCI\VEN_8086&DEV_3A3A&SUBSYS_02501025&REV_00\3&11583659&0&EF
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C PCI\VEN_8086&DEV_3A3C&SUBSYS_02501025&REV_00\3&11583659&0&D7
Display Adapter Information - What's This?
Name Video RAM Color Depth Resolution
ATI Radeon HD 4300/4500 Series 512 MB 32 1920x1080
Sound Adapter Information - What's This?
Device Name
High Definition Audio Device
Realtek High Definition Audio


The video card is the only thing that didn't come with the PC (bought it refurbed)...i'll check those drivers
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a b $ Windows 7
April 23, 2010 11:56:52 AM

HawkeyeIC said:

The video card is the only thing that didn't come with the PC (bought it refurbed)...i'll check those drivers


Hmm, I wonder if that's the problem. You bought it refurbed from where? Newegg? Refurbed doesn't always mean it works correctly. I purchased a refurbed XBox and I had to go back and exchange it twice before I got one that actually worked correctly.
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