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Hp c410a incompatable ink cartridges message

Last response: in Computer Peripherals
November 14, 2011 1:23:56 AM

The c410a printer came with #364 setup cartridges. I wish to replace the black cartridge only with Hp recommended #564 black (just printing Black& white)and leave the setup color cartridges till they runout, but I get an "Incompatable Ink Cartridge" message. Do I have to replace them all at once?
a b α HP
November 14, 2011 7:13:19 PM

Should not have to replace them both. Make sure you installed them properly, no tape is on the cartridge, nothing is blocking the sensors.