I cant find my network controller HELP

Hello,
I bought my laptop from best buy as an open item (purchased and return) for a good price. I cant connect to my router i can only hardwire my laptop through ethernet. I go to device manager and it says my network controller is unknown and i cant figure out for the life of me what to do. i downloaded drivers from the asus and still a no go. PLEASE HELP!
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More about find network controller help
  1. So you have two network controllers: ethernet and wifi? Which one is unknown? And what's the model of your laptop?
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