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Acer eManagement Windows Install Problem

Last response: in Laptops & Notebooks
August 24, 2010 2:16:13 PM

Hi All.

I'm currently trying to do a clean install of Windows 7 on my brother's Acer Extensa 4230. It came preinstalled with Vista basic.

So after installing windows (first formatting the C: drive in windows setup), when the laptop boots up it does not go into windows but rather into the "Acer eRecovery Management". the three options are: restore system from factory default...restore system from user's backup....and exit.

The first 2 are greyed out, so i can only EXIT. when i try repairing through the windows installation cd, nothing works.

I noticed when installing windows however that there is a partition particularly for the acer backup (PQSERVICE), i think thats just standard stuff on acer laptops. will my problem be fixed if i delete that partition (PQSERVICE) meant for acer backup? I have stuff on my other partition (d:D ata) that is VERY important, so need to make sure whatever i do stuff in there does not disappear. many thanks!


Best solution

a b D Laptop
August 25, 2010 5:18:22 AM

If you do not mind deleting the partition, it should fix the issue. While you're at it, you might as well merge the two for a bit of added space.
September 1, 2010 2:13:40 PM

Best answer selected by silentfoot.
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