Lexmark z816 wont print envelopes

[Sail 34]

My Lexmark Z816 prints documents just fine but won't print envelopes. I reinstalled the software with no success. I bought a new black cartridge with no success. This is strange!!

Jim

 

[LexmarkListens]

Are you getting any error messages when printing on envelopes? When you try to print, does your envelope go through the feeder but comes out blank?

If you want, you can also contact us through email at lxklistens@lexmark.com or chat with one of our customer advocates at http://bit.ly/boldchat (available Monday - Friday (US: 4:00am - 7:00pm EST; UK: 9:00am - 11:00pm GMT)) so we can further diagnose this problem and get this fixed the soonest possible time.

 

[LexmarkListens]

Are you getting any error messages when printing on envelopes? When you try to print, does your envelope go through the feeder but comes out blank?

If you want, you can also contact us through email at lxklistens@lexmark.com or chat with one of our customer advocates at http://bit.ly/boldchat (available Monday - Friday (US: 4:00am - 7:00pm EST; UK: 9:00am - 11:00pm GMT)) so we can further diagnose this problem and get this fixed the soonest possible time.

 

[LexmarkListens]

Are you getting any error messages when printing on envelopes? When you try to print, does your envelope go through the feeder but comes out blank?

If you want, you can also contact us through email at lxklistens@lexmark.com or chat with one of our customer advocates at http://bit.ly/boldchat (available Monday - Friday (US: 4:00am - 7:00pm EST; UK: 9:00am - 11:00pm GMT)) so we can further diagnose this problem and get this fixed the soonest possible time.

 

[Sail 34]

Thanks for all the replies. I found out what was going on. The black cartridge ran out of ink but the software didn't indicate it (based on # pages printed). I think it dried out rather than the ink actually being used. I use it infrequently; I print documents on my Brother and print envelopes on my Lexmark because the Brother seems to crunch envelopes. To continue, the printer started printing envelopes in red and then nothing. The envelopes would move through the printer, the print heads would do their thing but it wouldn't print. No error message. This is when I replaced the black cartridge. No joy. I then reinstalled the software. No joy. Here's what I think happened. The color cartridge was also out of ink and again the software didn't indicate that condition (based on # pages printed). So the printer thought it was printing based on pages printed but it wasn't. The solution was to change the print characters to black. And walahhhh, it now prints my envelopes.

Thanks again for all the help.

Sail