Hello, everyone. I'm new to this website and I was wondering if anyone can help me with my problem: My Acer Aspire 3620 laptop (running Windows XP Home) crashed over the weekend and I used the hidden partition recovery option in the eRecovery tool to restore Windows. Everything is working properly now, but when I shut down the laptop, it freezes when the "Windows is shutting down" screen appears. The only way I can turn off the computer is by removing the battery or unplugging the AC power cord. What can I do to make the system shut down properly without freezing up?
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Here's some advanced troubleshooting techniques for shutdown problems in xp.