Toshiba Satellite C655D

Hello, I am having major problems with the above mentioned laptop. I am unable to use my laptop at all. Best Buy, where I bought the laptop, tells me that I have to purchase a recovery disc - $30 - before they can help me. In talking with Toshiba, every though I have a warrany on this machine. Can anybody help me with this, if any of you have been though this before. I don't under stand with I can not get a replacement laptop from toshiba?
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More about toshiba satellite c655d
  1. What problems ?
  2. Have you had it more than 30 days?
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