Sign in with
Sign up | Sign in
Your question

Black screen and cursor at start up!

Last response: in Windows 7
Share
December 19, 2012 3:50:04 PM

Hello,

Im having an issue with my computer. I was playing on my computer yesturday and everything was fine until this morning when i turned it on. At first, it would log into windows but everything was slow, windows security center services was off (coulnd turn it back on), i coulnd open firefox. I then started it up in safe mode and ran Avast full scan (nothing found), ccleaner, and malwarebytes (nothing found). I then tried to restart it in normal mode and now i got a black screen with a movable cursor after welcome screen.

Im not quite sure whats the issue and i would appreciate if someone would guide me in order to fix my problem :/ .

FYI: I mostly use my computer for games, emails and facebook.
a b $ Windows 7
December 19, 2012 4:13:25 PM

Hi :) 

Run a hard drive test in DOS...HIRENS CD etc, it sounds like a failing hard drive...

All the best Brett :) 
m
0
l
a b $ Windows 7
December 19, 2012 4:15:38 PM

Can you get back into Safe Mode?
If you can, then run a hard drive scan.
Right click on the hard drive, select tools and then scan for problems.
m
0
l
Related resources
December 19, 2012 5:03:42 PM

I used to be able to run in safe mode but not anymore... When i choose safe mode, it load the file then restart in normal mode. I did run the HD scan for both main and secondary HD, nothing wrong.

Update: im able to go in task manager in normal mode, kill explorer.exe and reload it. Now desktop is back but very slow.
m
0
l
December 19, 2012 5:06:41 PM

It was running very smooth in safe mode...
m
0
l
a b $ Windows 7
December 19, 2012 5:10:53 PM

Ok, now that you can get back into windows.
Start a elevated command prompt.
Click on start, type in cmd where it says "search for programs and files"
On the results up top, right click on CMD and click on run as administrator.
In the window that comes up type: SFC /SCANNOW.
Let it run, it may take a few minutes.
Restart windows and see if that helps.
m
0
l
December 19, 2012 5:32:51 PM

I did ran the SFC /SCANNOW as administrator. it say no integrity violations has been found. The computer is very very slow in the first 5-10mins, then it run smooth. I restarted it, it didnt help :( .
m
0
l
December 19, 2012 5:59:50 PM

Heres Hijackthis log, i dont know if it could help...

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:56:23 PM, on 19/12/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16457)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_135.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_135.exe
C:\Users\Joey\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UpdatePDRShortCut] "C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\PowerDirector" UpdateWithCreateOnce "Software\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Steam] "D:\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [DAEMON Tools Pro Agent] "C:\Program Files (x86)\DAEMON Tools Pro\DTAgent.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.adobe.com/pub/shockwave/cabs/flash/sw...
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: DTSAudioSvc - DTS, Inc - C:\Program Files\Realtek\Audio\HDA\DTSU2PAuSrv64.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) PROSet Monitoring Service - Unknown owner - C:\Windows\system32\IProsetMonitor.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SiSoftware Deployment Agent Service (SandraAgentSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2012.SP5\RpcAgentSrv.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Broadcom Corporation - C:\Program Files\Broadcom\Broadcom 802.11 Network Adapter\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11798 bytes
m
0
l
December 19, 2012 6:03:48 PM

There may be some service or startup-program that is doing something and slowing things down, since the computer speeds up again after a bit of time.

Questions:
1) How much free disk space do you have on the system drive where the O/S, pagefile.sys, etc. are stored?
2) When's the last time you defragmented your disks?
3) If you click the Start icon, and type in msconfig.exe, you should be able to run a configuration utility for controlling startup programs and services. Be VERY CAREFUL with this, because you can easily cause your system to stop working properly if you change the wrong setting. If you can list out for us what stuff appears under the "Startup" tab, we might see something that could be slowing your system down but isn't necessary.
4) When you were "playing yesterday", what applications were you using? Games? Browser? Something else? That program may or may not have made a change to your system, but we can't tell if we don't know what it was.
5) What software did you use to scan your hard drives? What information did it give you to say that they are ok?

m
0
l
December 19, 2012 6:16:02 PM

TeraMedia said:
There may be some service or startup-program that is doing something and slowing things down, since the computer speeds up again after a bit of time.

Questions:
1) How much free disk space do you have on the system drive where the O/S, pagefile.sys, etc. are stored?
2) When's the last time you defragmented your disks?
3) If you click the Start icon, and type in msconfig.exe, you should be able to run a configuration utility for controlling startup programs and services. Be VERY CAREFUL with this, because you can easily cause your system to stop working properly if you change the wrong setting. If you can list out for us what stuff appears under the "Startup" tab, we might see something that could be slowing your system down but isn't necessary.
4) When you were "playing yesterday", what applications were you using? Games? Browser? Something else? That program may or may not have made a change to your system, but we can't tell if we don't know what it was.
5) What software did you use to scan your hard drives? What information did it give you to say that they are ok?


1) My o/s is intalled on a 60GB SSD (5GB free)
2) I never defragmented my disks since this computer is recent and you cant do it on SSD.
3)http://imageshack.us/photo/my-images/837/startups.jpg/
4)Yesturday i was playing Guild Wars 2, i had firefox open in the background on facebook. I didnt install anything, made any changes.
5)I right clicked on the SSD and HD, properties, tools, disk scan. I had to run the scan on ssd after a restart since it cant be done while the system is operating. Both showed normal results.
m
0
l
December 19, 2012 6:21:35 PM

Hmm. That's a lot of update services and other things. And the "file missing" entries - is that typical? For starters, you could disable all of the automatic-update services for Adobe, Apple, NVidia, Skype, Intel Mgmt and Sec, Java (joshed), and see what that does.

When I've had a blinking cursor at bootup, it's usually been because of something happening earlier in the boot sequence. For example, a HDD that is taking too long to spin up and respond. All of that is before the O/S gets going. But that is a different problem from the Windows Startup sequence being slow.
m
0
l
a b $ Windows 7
December 19, 2012 6:24:05 PM

you need to get rid of all that crapware at startup. itunes.quicktime and all the rest of it...
the only thing you should have running is your hardware drivers for your mouse keyboard sound card and gfx. along with your antivirus. everything else should be disabled.
dump all them players and use 1 good 1 like vlc player. it will handle all the current filetypes you are looking to play.
my guess is its partly to do with win amp as its a security risk.
alsoi unisntall all the browser tool bars. and switch to avira antivir. avast catches less than 75% of virused and trojans so isnt great... you can argue this as much as you want but i use avira and malware bytes payed and download upwards of 30 gigs per day every day and in the last 3 years i have had zero infections... b4 that i had avast on my pc for 1 week and had 8. its junk mate.
m
0
l
December 19, 2012 6:30:53 PM

Well i dont think performance is an issue, i got a very decent computer and im pretty sure its suppose to handle that.

To be more specific, thats what happen when i boot up:

-Windows logo (normal time)
-Welcome logo with the loading circle (take much longer, at least 20secs)
-Black screen with movable cursor
-I then Ctrl-Alt-Dlt to acces taskmanager, kill explorer.exe, reload it.
-Desktop show up, everything smooth for 10secs.
-Then the system is not reacting, like its not freeze it simply wont execute what im asking. Let say im clicking on firefox in the taskbar, it wont pop. Thats for everything. The start menu show-up though...
m
0
l
December 19, 2012 6:34:53 PM

HEXiT said:
you need to get rid of all that crapware at startup. itunes.quicktime and all the rest of it...
the only thing you should have running is your hardware drivers for your mouse keyboard sound card and gfx. along with your antivirus. everything else should be disabled.
dump all them players and use 1 good 1 like vlc player. it will handle all the current filetypes you are looking to play.
my guess is its partly to do with win amp as its a security risk.
alsoi unisntall all the browser tool bars. and switch to avira antivir. avast catches less than 75% of virused and trojans so isnt great... you can argue this as much as you want but i use avira and malware bytes payed and download upwards of 30 gigs per day every day and in the last 3 years i have had zero infections... b4 that i had avast on my pc for 1 week and had 8. its junk mate.


Could you be more specific on what should i keep for startup on the list i posted, i dont want to remove good stuff.
m
0
l
December 19, 2012 6:40:08 PM

What they are getting at is not that your computer stinks; it’s that you are bogging it down with programs that don't need to be running.

You don’t have to get rid of iTunes or the other “crapware” but it doesn’t need to be running in the background all the time. Just remove it from your startup folder.

Next time you have a chance do a three fingered salute (Ctl /Alt/ Del) and see what programs are running (task manager). Click on the processes tab. If there are more than thirty programs or services running, you’ve got issues. Especially if you have multiple IE / FF session running when you’re not surfing.
m
0
l
December 19, 2012 6:46:55 PM

So took out the program that doesnt need to be loaded on startup, still having issues.

Heres the list of processes i have in normal mode:

BTstackserver.exe
BTTray.exe
Csrss.exe
DTShellhp.exe
dwm.exe
explorer.exe
nvtray.exe
nvvsvc.exe
nvxdsync.exe
rundll32.exe
taskhost.exe
taskmgr.exe
winlogon.exe

I shoud mention that alot of small icons in my right bottom taskbar is missing. The only one i have is nvdia, sound, internet.
m
0
l
!