MN-700 wired - no connection to Internet

Archived from groups: microsoft.public.broadbandnet.hardware (More info?)

I've seen this problem (or one similar) in several other
posts, but I haven't seen a solution. MY desktop stopped
connecting to the Internet through my MN-700, although
other computers on my network connect fine (wirelessly or
Ethernet.) Below is the message I sent to MS Support:

I am unable to connect to the Internet from my desktop,
which is wired through Ethernet to the Base Station. I
have had no trouble in the past and don't know of any
changes to the system that would have brought this on.
When I open MSBN software, it informs me I am connected
to my network but not to the Internet; my connection
option to Base Station Mangement is grayed out. Although
it says I'm connected to my network, I can access files
from other computers on the network. Two other computers
connected wirelessly can connect to the Internet fine,
and I have also tested them through Ethernet - no
problem. I have upgraded to the latest firmware. Here
are the other steps I've taken:

--Used different Ethernet cables (including ones which
work with other computers.)
--Tried all the Ethernet ports on the MN-700
--Double checked all settings.
--tried connecting through a PCI Ethernet card instead of
the onboard motherboard Ethernet. (MB = MSI 865PE Neo2-
LS.)
--Reset the MN-700.
--Reset the modem (a TJ-715X Terayon cable modem
connecting to Adelphia cable.)
--Run a virus check.
--Run an adware-spyware check and removed any found.

When I tried ugrading the MN-700 software on the desktop
with the problem I may have found a clue. The upgrade
stops the installation to inform me I have firewall
software set up. But I can't find any such software.
The Windows firewall is disabled. I have never activated
the Symantec firewall software. As I said above, I
removed any adware, then disabled the Spybot software.
In fact, I used Startup Cop to disable all other
software, trying a vanilla startup.

Can you suggest any solution? Are there any likely
culprits that might be acting as a firewall which I can't
find?

This problem first appeared when I was playing WMP 10 and
my system froze, requiring a reboot. Can this have any
bearing on the problem?

* * *


I just sent this, so I don't have a reply. Anyone else
have a suggestion?

Thanks!

ChrisB
2 answers Last reply
More about wired connection internet
  1. Archived from groups: microsoft.public.broadbandnet.hardware (More info?)

    Answering my own query:

    Somehow, Norton Internet Security was interfering. Even
    though every module was disabled (and I had not opened
    the program for some time), it was acting as a firewall
    as far as MSBN and the MN-700 were concerned. As soon as
    I uninstalled the program (even without rebooting), I was
    back online.

    I don't know if this will help anyone, but I'll be sure
    to check all my programs in the future.

    ChrisB
    >-----Original Message-----
    >I've seen this problem (or one similar) in several other
    >posts, but I haven't seen a solution. MY desktop
    stopped
    >connecting to the Internet through my MN-700, although
    >other computers on my network connect fine (wirelessly
    or
    >Ethernet.) Below is the message I sent to MS Support:
    >
    >I am unable to connect to the Internet from my desktop,
    >which is wired through Ethernet to the Base Station. I
    >have had no trouble in the past and don't know of any
    >changes to the system that would have brought this on.
    >When I open MSBN software, it informs me I am connected
    >to my network but not to the Internet; my connection
    >option to Base Station Mangement is grayed out.
    Although
    >it says I'm connected to my network, I can access files
    >from other computers on the network. Two other
    computers
    >connected wirelessly can connect to the Internet fine,
    >and I have also tested them through Ethernet - no
    >problem. I have upgraded to the latest firmware. Here
    >are the other steps I've taken:
    >
    >--Used different Ethernet cables (including ones which
    >work with other computers.)
    >--Tried all the Ethernet ports on the MN-700
    >--Double checked all settings.
    >--tried connecting through a PCI Ethernet card instead
    of
    >the onboard motherboard Ethernet. (MB = MSI 865PE Neo2-
    >LS.)
    >--Reset the MN-700.
    >--Reset the modem (a TJ-715X Terayon cable modem
    >connecting to Adelphia cable.)
    >--Run a virus check.
    >--Run an adware-spyware check and removed any found.
    >
    >When I tried ugrading the MN-700 software on the desktop
    >with the problem I may have found a clue. The upgrade
    >stops the installation to inform me I have firewall
    >software set up. But I can't find any such software.
    >The Windows firewall is disabled. I have never
    activated
    >the Symantec firewall software. As I said above, I
    >removed any adware, then disabled the Spybot software.
    >In fact, I used Startup Cop to disable all other
    >software, trying a vanilla startup.
    >
    >Can you suggest any solution? Are there any likely
    >culprits that might be acting as a firewall which I
    can't
    >find?
    >
    >This problem first appeared when I was playing WMP 10
    and
    >my system froze, requiring a reboot. Can this have any
    >bearing on the problem?
    >
    >* * *
    >
    >
    >I just sent this, so I don't have a reply. Anyone else
    >have a suggestion?
    >
    >Thanks!
    >
    >ChrisB
    >.
    >
  2. Archived from groups: microsoft.public.broadbandnet.hardware (More info?)

    Ah yes once again you have to uninstall a firewall to disable it properly.

    Not really that big of a surprise though.

    ChrisB wrote:

    > Answering my own query:
    >
    > Somehow, Norton Internet Security was interfering. Even
    > though every module was disabled (and I had not opened
    > the program for some time), it was acting as a firewall
    > as far as MSBN and the MN-700 were concerned. As soon as
    > I uninstalled the program (even without rebooting), I was
    > back online.
    >
    > I don't know if this will help anyone, but I'll be sure
    > to check all my programs in the future.
    >
    > ChrisB
    >
    >>-----Original Message-----
    >>I've seen this problem (or one similar) in several other
    >>posts, but I haven't seen a solution. MY desktop
    >
    > stopped
    >
    >>connecting to the Internet through my MN-700, although
    >>other computers on my network connect fine (wirelessly
    >
    > or
    >
    >>Ethernet.) Below is the message I sent to MS Support:
    >>
    >>I am unable to connect to the Internet from my desktop,
    >>which is wired through Ethernet to the Base Station. I
    >>have had no trouble in the past and don't know of any
    >>changes to the system that would have brought this on.
    >>When I open MSBN software, it informs me I am connected
    >>to my network but not to the Internet; my connection
    >>option to Base Station Mangement is grayed out.
    >
    > Although
    >
    >>it says I'm connected to my network, I can access files
    >
    >>from other computers on the network. Two other
    > computers
    >
    >>connected wirelessly can connect to the Internet fine,
    >>and I have also tested them through Ethernet - no
    >>problem. I have upgraded to the latest firmware. Here
    >>are the other steps I've taken:
    >>
    >>--Used different Ethernet cables (including ones which
    >>work with other computers.)
    >>--Tried all the Ethernet ports on the MN-700
    >>--Double checked all settings.
    >>--tried connecting through a PCI Ethernet card instead
    >
    > of
    >
    >>the onboard motherboard Ethernet. (MB = MSI 865PE Neo2-
    >>LS.)
    >>--Reset the MN-700.
    >>--Reset the modem (a TJ-715X Terayon cable modem
    >>connecting to Adelphia cable.)
    >>--Run a virus check.
    >>--Run an adware-spyware check and removed any found.
    >>
    >>When I tried ugrading the MN-700 software on the desktop
    >>with the problem I may have found a clue. The upgrade
    >>stops the installation to inform me I have firewall
    >>software set up. But I can't find any such software.
    >>The Windows firewall is disabled. I have never
    >
    > activated
    >
    >>the Symantec firewall software. As I said above, I
    >>removed any adware, then disabled the Spybot software.
    >>In fact, I used Startup Cop to disable all other
    >>software, trying a vanilla startup.
    >>
    >>Can you suggest any solution? Are there any likely
    >>culprits that might be acting as a firewall which I
    >
    > can't
    >
    >>find?
    >>
    >>This problem first appeared when I was playing WMP 10
    >
    > and
    >
    >>my system froze, requiring a reboot. Can this have any
    >>bearing on the problem?
    >>
    >>* * *
    >>
    >>
    >>I just sent this, so I don't have a reply. Anyone else
    >>have a suggestion?
    >>
    >>Thanks!
    >>
    >>ChrisB
    >>.
    >>
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