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Windows 7 Install freezing

Last response: in Windows 7
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December 20, 2012 10:14:31 PM

I'm trying to install a new copy of Windows 7 onto a Dell M5010, but once I get to "Agree to the license terms" I try to click the "Agree" box once I do the box doesn't tick and the install freezes. I can move the mouse around but I can't click on anything. I tried restarting, removing the battery, letting it cool down over night but nothing works. Please help.
a b $ Windows 7
December 20, 2012 10:27:27 PM

Hi :) 

Run a hard drive test in DOS...HIRENS CD etc, it sounds like a failing hard drive...

All the best Brett :) 
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a b $ Windows 7
December 20, 2012 11:24:54 PM

Patience, the installation can freeze at this point apparently doing nothing for some time. Give it at least a quarter of an hour before giving up. If it has stalled at this point then it will probably stall a couple more times at the beginning of the installation. If it does not recover after a quarter of an hour then the most common cause is problem memory and you should run a memory test such as memtest86 for at least three passes to test your memory.
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