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Latitude 610 Mouse & Display Problem

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July 12, 2004 3:09:19 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

At work I inherited a Latitude 610 laptop with a fresh install of XP pro,
this was 10 days ago & at first the mouse pointer used to slowly creep
across the screen, a reboot or 2 would cure the problem, in the past few
days I have experienced lockups particularly when using Outlook and Explorer
(6), on rebooting XP tells me there is a problem with the ATI Radeon display
driver.

Now the mouse pointer is creeping all the time, a reboot doesn't cure it &
it is impossible to control the computer.

Before I start doing anything rash, is this a common problem ? and how is it
repaired ?.

All replies appreciated.

Rachel
July 12, 2004 8:43:46 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Yes it is a common problem and a large quantity of Dell laptops. the usual
fix under Dell warranty is a keyboard and palmrest replacement. If the
machine is out of warranty then you could retry reseating the KB and PR but
the chances are it will only be a short term fix and they will need
replacing
"Rachel" <rachel@btclick.com> wrote in message
news:cctrgv$5qt$2@sparta.btinternet.com...
> At work I inherited a Latitude 610 laptop with a fresh install of XP pro,
> this was 10 days ago & at first the mouse pointer used to slowly creep
> across the screen, a reboot or 2 would cure the problem, in the past few
> days I have experienced lockups particularly when using Outlook and
Explorer
> (6), on rebooting XP tells me there is a problem with the ATI Radeon
display
> driver.
>
> Now the mouse pointer is creeping all the time, a reboot doesn't cure it &
> it is impossible to control the computer.
>
> Before I start doing anything rash, is this a common problem ? and how is
it
> repaired ?.
>
> All replies appreciated.
>
> Rachel
>
>
>
>
>
>
July 12, 2004 9:04:42 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Rachel wrote:

> At work I inherited a Latitude 610 laptop with a fresh install of XP pro,
> this was 10 days ago & at first the mouse pointer used to slowly creep
> across the screen, a reboot or 2 would cure the problem, in the past few
> days I have experienced lockups particularly when using Outlook and
> Explorer (6), on rebooting XP tells me there is a problem with the ATI
> Radeon display driver.
>
> Now the mouse pointer is creeping all the time, a reboot doesn't cure it &
> it is impossible to control the computer.
>
> Before I start doing anything rash, is this a common problem ? and how is
> it repaired ?.
>
> All replies appreciated.
>
> Rachel
Common, disable the point stick or replace the keyboard.
Related resources
July 14, 2004 12:48:20 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Probably a faulty pointing stick on the kybd.
Go to support.ap.dell.com/filelib and download the driver
Synaptics Touchpad, Driver, Windows 2000, Windows XP, Multi Language, Multi
System, v.7.9.3, A12
file name Tp2aa12i.exe

Once installed try disabling the pointing stick.

If still bad you will probably have to replace the keyboard & palmrest.

Note - the driver is only seems to do the disabled setting once you sign on.
I had the same issue on my C600 and ended up getting the parts replaced.

"Rachel" <rachel@btclick.com> wrote in message
news:cctrgv$5qt$2@sparta.btinternet.com...
> At work I inherited a Latitude 610 laptop with a fresh install of XP pro,
> this was 10 days ago & at first the mouse pointer used to slowly creep
> across the screen, a reboot or 2 would cure the problem, in the past few
> days I have experienced lockups particularly when using Outlook and
Explorer
> (6), on rebooting XP tells me there is a problem with the ATI Radeon
display
> driver.
>
> Now the mouse pointer is creeping all the time, a reboot doesn't cure it &
> it is impossible to control the computer.
>
> Before I start doing anything rash, is this a common problem ? and how is
it
> repaired ?.
>
> All replies appreciated.
>
> Rachel
>
>
>
>
>
>
July 16, 2004 1:22:01 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Many thanks to all who replied,

A hefty shove on the KB before bootup got me temporarily working again but
like you said - the problem returned the next day.

the keyboard and pam rest are being replaced under warranty - tomorrow.

thanks again.

Rachel
!