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Unable to connect HP 1020 Printer w\ computer

Last response: in Windows 7
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December 24, 2012 1:49:15 PM

Used USB to connect to new Dell Lattitude E5530. Have the latest HP driver, Devices & Printers detected printer when added but keep getting error message "Unable to connect with printer" from MS Word when i want to print. Did the plugging in and out, restarting both.
Thanks,
wayne
a b α HP
a b $ Windows 7
December 24, 2012 2:57:47 PM

when in word and you hit print does it show the printer or some other device?
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