Nvidia Installer Failed

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smurfik

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Hello guys,

I have been trying to install new Nvidia drivers and I got error message Nvidia Installer failed. I uninstalled the old drivers in hope this would help, but I am getting the same error message again. I tried several fixes from all over the internet but nothing helped me so far. What would You suggest?

Regards,

Tomas

35ivoti.jpg
 

smurfik

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Yes, tried to install in safe mode too - still getting the same error. :(
 

smurfik

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How do I run command as an administrator? When I right click cmd icon, I can't check "run as an administrator".

 
http://www.howtogeek.com/howto/5391/175-windows-7-tweaks-tips-and-how-to-articles/
http://www.howtogeek.com/howto/windows-vista/run-a-command-as-administrator-from-the-windows-vista-run-box/
 

smurfik

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Here is what I can see:

htagdw.jpg
 

smurfik

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Thanks for the tip bigcyco1. Unfortunately it didn't work. :( It found some files, deleted them but I got the same error/fail again.
 

cball1311

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Ok. Well let's see if we can narrow this down using the Event Viewer. Start -> Right-click Computer -> Manage. In Computer Management, click on Event View (left-pane) -> Windows Logs -> Applications. You will see a list of all of the applications and their installations. Scroll down until and check out the "MsiInstaller" entries under the "Source" column. You should see one for Nvidia with an error (red !). Read the bottom pane and see what happened while trying to install.
 

smurfik

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I can't see any errors during the last couple of days, only two warnings (yellow) repeating.

First:

2airk8z.jpg


Details: 3 user registry handles leaked from \Registry\User\S-1-5-21-3842017709-317809457-3527198796-1000: Process 1660 (\Device\HarddiskVolume2\Windows\SysWOW64\Fast Boot\FastBootAgent.exe) has opened key \REGISTRY\USER\S-1-5-21-3842017709-317809457-3527198796-1000 Process 1660 (\Device\HarddiskVolume2\Windows\SysWOW64\Fast Boot\FastBootAgent.exe) has opened key \REGISTRY\USER\S-1-5-21-3842017709-317809457-3527198796-1000 Process 1660 (\Device\HarddiskVolume2\Windows\SysWOW64\Fast Boot\FastBootAgent.exe) has opened key \REGISTRY\USER\S-1-5-21-3842017709-317809457-3527198796-1000\Software\Microsoft\Windows\CurrentVersion\Explorer

Second:

2wbx8w9.jpg


Details: GPClient
D9060000

What do You think?
 

cball1311

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I don't see anything that would be causing a driver installation failure. If you haven't tried it, boot into Safe Mode and try to install the drivers from there. See if they still fail. If they do, repeat the Event Viewer process and see if anything different pops up.
 

Alastair Anderson

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Are you by any chance running Trusteer Rapport as a safety piece of software for your online banking? I have had Nvidia failed installs for months and months, and yesterday traced it to Rapport's use of temp folders. Rapport takes control of these and wont allow them to be deleted. Nvidia installer crashes when it cannot delete the same temp folders. A clue to this might be if you have a stack of unused user folders building up numbered 001, 002 etc inside your users folder. Seemingly Nvidia installer makes a new folder every time it tries to install and Rapport promply takes control of it and prevents deletion.

Rapport cannot be deleted conventionally. To delete it go into safe mode using F8 at start up and delete its installation folder manually. Also type %appdata% in your Start-Run box and delete the Rapport folder then inside appdata.

Restart machine as normal and delete the Rapport folders that will now be sat in your recycle bin.

Takes about 1 minute and ended months of annoyance for me. Rapport will not be reinstalled by me!!! - I have banking protection via my bitdefender package anyway.
 

miwcarte

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I just ran into the same problem, but here was my difference, and my fix. Today, I moved all my library folders to a secondary drive, so as not to encumber my SSD system drive. After which, I got the update message from Nvidia. I did the usual "download driver" and launched the installer from my download folder, which now is on a secondary drive. INSTALLATION FAILURE, just like your screen grab. I moved the installer to the "public download" folder, still on my SSD system drive, and Viola! Success.
Hope this helps.
Michael
 


Just curious because I don't think you've mentioned it, what are the specifics of your machine? I've seen something similar to this in regards to a system being an nVidia chipset with integrated graphics and the drivers went haywire because they were getting confused as to where to look for control.

It partially also sounds like you might have what's referred to as a "ghost" driver pushing the error on the nVidia chipset hence causing the error in the first place.

Follow the process found HERE and then go in and remove the driver and try it once again. Also go and get GPU-Z and see what it is registering as your graphics option.
 

Sompka

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Had the same problem, what fixed it for me was, go to start, type in lusrmgr.msc under users delete updateuser, restart pc, install driver. The same solution is somewhere in Nvidia forums.
 
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