Windows update not working

[lynspottery]

My windows updater was working fine the other day, now it is not working at all and I cannot figure out why. Can anyone help me?

Windows 7 Ultimate
Processor: Intel(R) core(TM)2 Quad CPU Q9550 @ 2.83GHz 2.83GHz
Installed memory: 16 GB
System type: 64-bit OS

 

[Jim_L9]

That can happen when a PC gets infected. Do you have decent antivirus software loaded?

 

[Brett928S2]

HI

Is it a GENUINE Ultimate ?

All the best Brett

 

[helpstar]

Is your copy of Win7 activated?
Hit and hold the Windows key and then press "pause". The window which now appeared is showing the status of the product activation.

 

[the great randini]

automated fix (may require validation)
http://support.microsoft.com/mats/windows_update/

 

[lynspottery]

I really appreciate all the commentary. What I finally did was contact MicroSoft customer support and we discovered I had a corrupted Update folder.

Yes, my copy of Ultimate is authentic, activated and verified by MicroSoft and no I do not have any malware or viruses on my system.

After about an hour long chat session with a cmd verification and such, we got the folder replaced with a new one and updated the software function. The technician was extremely knowledgeable and helpful. Very patient and answered all my questions. Great customer support for a change.

 

[helpstar]

Which folder did you replace?

 

[lynspottery]

The technician renamed the updater folder *.old (not sure off hand the exact name of the folder) and then redid the update program to create a new folder which in turn allowed the program to start working again.

 

[Nirfolis]

I had the same problem after changing out my hard drive and reinstalling windows 7 64 bit. I installed Intel Rapid Storage Technology drivers and that cured the problem (I had to restart after installation)

 

[lynspottery]

I had the same problem after changing out my hard drive and reinstalling windows 7 64 bit. I installed Intel Rapid Storage Technology drivers and that cured the problem (I had to restart after installation)

Thanks for your response. I have gotten this issue fixed and have not had any further problems. I must admit I was a bit skeptical at first dealing with the technician from them, but he did such a good job and was so very patient with me that I was completely satisfied with his ability and help.

Solved the problem. Yea!!!