Can't reinstall Office 2010

Hello,
We bought Office 2010 with product key code in Feb. and today, when I tried to open a Word doc. it said that Office wasn't installed. I checked the control panel programs and the Office file showed up with no MB of data in it, so I used the key on the Microsoft website and successfully downloaded Office and saved it to my desktop, but when I opened the file as instructed to reinstall the program, I got an error message saying that the setup had encountered a problem and that Windows couldn't find a solution for it.
Any help/advice you can give would be so appreciated!
6 answers Last reply
More about reinstall office 2010
  1. Hi,
    Try firstly uninstalling the previous Office:
    http://support.microsoft.com/kb/290301
  2. Restore system to earlier state.
  3. or ask Microsoft. Its their product and you paid for it
  4. Mine doesn't show any MB data either but it still work. Can you open Word thru the start button - Microsoft Office - Word 2010?
  5. Use System Restore to an earlier point and see if you can use the DVD to repair your installation. You will then most likely have to call the Microsoft number to get a new activation.
  6. alexoiu said:
    Hi,
    Try firstly uninstalling the previous Office:
    http://support.microsoft.com/kb/290301

    As alexoiu said, and try http://support.microsoft.com/kb/971179
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