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Scanner is not working properly

  • Scanners
  • Document
  • Peripherals
Last response: in Computer Peripherals
March 5, 2012 6:30:46 AM

i am using a hp printer 9500 multi-fuction, it's a printer/scanner/fax all in one hardware. my problem is for my scanner, the moment i will scan a document it will automatically sent to my office e-mail address. but the thing is, i am not receiving any attachment at all. what would be the main problem of this? only what i received is these message "Please open the attached document. This document was digitally sent to you using an HP Digital Sending device.",,but there's no attachment at all.? please help thank u

More about : scanner working properly

March 5, 2012 10:30:36 PM

Is your email server removing the attachment? You might need to white-list the scanner so that does not happen.