According this <A HREF="http://www.businessweek.com/technology/content/nov2005/tc20051101_088420.htm" target="_new">article</A>, Dell fails to meet its projected sales. After Intel loosing to AMD in desktop segment, sticking with Intel for Dell means that they loose lot of sale because of customers wanting to try AMD. Just like business that want Opteron. Putting all of its egg into one basket for Dell could have been one of its mistake. I don't know. If I was going to run a business, I would run it according what custommer wants, and not what my parts providers want. I would try to get the best deals according to what my customer want and be open to what they want. Now, the deal thay had with buying only Intel may start tost them money.
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(=<b>˚</b>.'=)That was my bunny..terminator!!! Now terminated...
I don't think AMD had much (if anything) to do with it. I think what did have a major impact is that Dell's quality has dropped like a rock lately, their service sucks eggs, they've even dropped forums to hide the fact, and in general Dell sucks.<pre><font color=orange> ∩_∩
Ω Ω
(=¥=)</font color=orange> - Cedrik says by that SP means Dell sucks even <i>more</i> than<font color=orange>
_Ū˘Ū_</font color=orange> usual lately. Dell has always sucked.</pre><p>
یί∫υєг ρђœŋίχ The <b><font color=red>Devil</font color=red></b> is in my <b><font color=red>'98 Mercury Sable</font color=red></b>!
<b>@ 201K miles!</b>
In this setting I'm almost positive "customer service" refers to their <i>home</i> user customer service. Apparently in the enterprise arena they still value their customers (somewhat). I think around 99 or 2000 they started going down hill. By then there wasn't much to challenge them.
I'm not saying that it is all AMD fault, but by cutting revenue sources by preventing customers to get what they want don't help ...
Meh. I doubt many (any?) actual Dell customers (SOHO at least) even <i>know</i> what AMD is. The lack of an AMD option at Dell hardly matters to anyone I've ever talked to, other than being a point of humor/anger. I don't know of anyone that would actually buy one, if such a machine existed.
Oh, certainly, there is someone out there pining to buy a Dell AMD box. The size of that segment might almost even be large enough to calculate.
یί∫υєг ρђœŋίχ The <b><font color=red>Devil</font color=red></b> is in my <b><font color=red>'98 Mercury Sable</font color=red></b>!
<b>@ 201K miles!</b>
In this setting I'm almost positive "customer service" refers to their home user customer service.
Yeppers. I'm only talking about SOHO, as any company would be suicidal to do that to their business segment. But still, lots of pissed customers, lots of bad press, etc.
یί∫υєг ρђœŋίχ The <b><font color=red>Devil</font color=red></b> is in my <b><font color=red>'98 Mercury Sable</font color=red></b>!
<b>@ 201K miles!</b>
i'm not sure what ya mean about their service sucking balls
SOHO and small business service has been almost completely destroyed at Dell. I bet if you googled for Dell service, you'd come up with some really scary stuff.
Quote :
i will agree that the quality of the machines is balls
I wonder if anyone can even disagree with that. **ROFL** We've got a few new Dell boxes and a bunch of refirbs at work and they're all flaky pieces of excrement from what I've seen. Bad PSUs, bad CD drives, bad RAM, etc. And freaking hell, opening some of those cases is like walking into a weird sci-fi movie with bad props. Maybe they're good for quick assembly, but they suck for maintanance.
Personally, I'll <i>never</i> buy a Dell. I'd even take another shot at an eMachines before I try Dell!
(Err ... not that I'm likely to need to, since I build my own PCs most of the time.)
یί∫υєг ρђœŋίχ The <b><font color=red>Devil</font color=red></b> is in my <b><font color=red>'98 Mercury Sable</font color=red></b>!
<b>@ 201K miles!</b>
Putting all of its egg into one basket for Dell could have been one of its mistake. I don't know.
I'm inclined to agree with you. Or to put it another way, I think you are correct.
Here's why- It's taught in advanced Business strategy-type classes that the definition of a "competitor" is NOT limited merely to those who make or sell like/competing products.
Rather, one of the most dangerous types of competitor is a large/powerful supplier or purchaser. Thus Dell has gone contrary to sound strategic concerns in its arrangement with Intel. No doubt a calculated risk; one which may have paid in the past. But ultimately you can't beat the odds forever; it will come around to bite them in the arse one day. I have seen it happen many times in the "real world".
Perhaps we're seeing the begining of that now?
Mobile XP 2600+ (11X215)
Abit NF7-S v 2.0
Maxtor 60GB ATA 133 7200RPM
1 gig Corsair XMS PC3200
eVGA 6800GT
Enermax Noisetaker 420 watts
Win2K sp4
I was thinking more about server market with opteron. Desktop market could bring some, but server market, with their big $ could really hurts.
It could, but I'm wondering how much of Dell's $$$ came from servers in the first place.
یί∫υєг ρђœŋίχ The <b><font color=red>Devil</font color=red></b> is in my <b><font color=red>'98 Mercury Sable</font color=red></b>!
<b>@ 201K miles!</b>
well, let me see. I bought their lastest network printer. it was a POS. even installed on my machine like a regular NON-network printer it would print the job and two waste pieces of paper with wierd font crap. But that isn't what go to me. When I tried to install it in a network setting (it has a network adapter in it) I could not install it. But WORSE was that the tech support could do no better than read the manual back to me. Not a single one of them could help. The very next day I RMA'd it back, but not without some used car salesmen customer service guy trying to make me feel like a king that they were accepting this printer back at only a 10% restocking fee . . . for a broken printer. I ended up setting up a wireless print server and bought an HP LaserJet 1320. works beautifully.
I also generally don't like the gaga googoo approach to how they assemlbe hardware meaning they purposefully make sure you don't go looking too deep inside what they build or you void the warranties by tearing some piece of tape that says "do not remove."
As for tech support akin to the support they offer business customers? You get it, but you have to pay for it when you buy the computer. Those guys probably know their stuff better, but the hum jum donkey dicks I speak to never know more than what my manual says. and their accents get real old too after a while.
K8T NeoFIS2R
Athlon 64bit 3400
2X1024 OCZ DDR400
Maxtor 40, 120
Western Digital Raptor 74 Gig
ATI Radeon 9700 Pro
NEC LCD Monitor 1760NX
Antec Tru Power 550
Windows XP
but I'm wondering how much of Dell's $$$ came from servers in the first place
I dont know about the $ either but servers must be important to Dell, or we wouldn't be seeing <A HREF="http://www.theregister.com/2005/11/03/dell_sells_ibm/" target="_new">this sort of thing</A>
The only reason Dell gets pegged for having bad support is because of people's ignorance. People call in everyday who have bottom of the barrel, $299 PC of the week specials which are over a year old, past their hardware warrenty, and are no longer under the responcibility of Dell who demand free support because they've accident uninstalled vital windows components and downloaded virus's and are wondering why their computer is slow or unusable. After we refuse them service....the old human nature kicks in and they tell everyone how dissatisfied with Dell's service even though they are the source of their own computer problems.
The know-most-of-it-all formally known as BOBSHACK
Are you talking to me?
Wait, are you saying that you are a Dell service rep?
That would be too funny, a genuine Amd fanbois like you, being a Dell service rep.
Actually most of the complaints I've seen, have been from people who could probably fix the problems, but cant, because of warranty issues.
Ye I work @ dell. And I make fun of Intel's real shortfalls and spread word of their business tactics @ work on a daily basis. I'm Dell Helpdesk which is a pay-per-use service like geek squad.
The know-most-of-it-all formally known as BOBSHACK
یί∫υєг ρђœŋίχ 
But still, lots of pissed customers, lots of bad press, etc.
