Holy leaping lizzards, k8man! Talk about rosy colored glasses and opinionated viewpoints! **ROFL** Maybe as a Dell tech support dude you like to think you're all that, meybe even <i>you</i> specifically are, but as a Dell customer, I've got to say, you seem to have no freaking clue how stupid some of your coworkers are.
The only reason Dell gets pegged for having bad support is because of people's ignorance.
I don't think that I've laughed this hard in a while. All that I can say is <b>DUH!</b> 99% (if not more) of the time, were the customer <i>not</i> ignorant, then they wouldn't <i>need</i> tech support. Therefore tech support, by design, is <i>supposed</i> to accomodate people's ignorance.
People call in everyday who have bottom of the barrel, $299 PC of the week specials which are over a year old, past their hardware warrenty, and are no longer under the responcibility of Dell
Maybe some times these are past their warranty, but I've seen (and personally dealt) with <i>way</i> too many of those Dell boxes <i>still under warranty</i> having all manner of problems. Now personally, I'd just fix it and be done with it if I could. But because it's still under warranty, I can't do that without voiding the warranty, and that's against my company's policy. So then I have to fight through people who seem to be barely capable of tying their own shoes trying to talk me through a generic diagnosis when I already know what the problem is, not that they'll listen, and just want it fixed.
At least HP sactions me to do the work myself and I so I just RMA back the bad part. They even send the good part before recieving the bad, using a credit card as protection in case I don't send the bad. With HP I can deal with the problem in no time at all and no hassle. Dell has <i>never</i> given me such an option. Dell has <i>never</i> made my experience so smooth. I really wish my company would just stop buying Dell boxes, but the initial prices are just too good for them to ignore. (As if you don't more than make up that after something in the box fails ... which it <i>always</i> does with Dell.)
After we refuse them service....the old human nature kicks in and they tell everyone how dissatisfied with Dell's service even though they are the source of their own computer problems.
The source of their own computer problems? As if! Most of the time the problem is that the hardware is crap. Then the customer calls service, and the service is crap. And they can't even go to a sactioned forum because the support forum was yanked. They're a dissatisfied customer. How more obvious does it have to be? Damn straight they tell everyone how dissatisfied they are, just as they should. Maybe if enough people are warned, there will be less people suffering through Dell's inadequacies.
The <i>only</i> worse major OEM that I've ever had to deal with in my lifetime has been Packard Bell.
یί∫υєг ρђœŋίχ
The <b><font color=red>Devil</font color=red></b> is in my <b><font color=red>'98 Mercury Sable</font color=red></b>!
<b>@ 201K miles!</b>
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