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Whats the problem if my printer wont print black. I changes the cartridge,cleane

Last response: in Computer Peripherals
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March 11, 2012 7:27:18 PM

My hp officejet is printing a very light grey. I tried cleaning the heads several times, changed the cartridge, and downloaded the latest drivers. Now what?
March 12, 2012 9:50:33 PM

What model is it, and what cartridge does it use?
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March 13, 2012 1:01:21 AM

officejet 6500. It takes the 920xl cartridge.
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March 13, 2012 7:13:23 PM

That printer has a separate print head, it is not part of the cartridge like other HP printers. If cleaning did not help the print head probably needs to be replaced.
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March 13, 2012 7:56:48 PM

Thank you. Great advice. I'll try that.
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March 24, 2012 6:51:47 PM

I changed the printhead according to HP directions. This didn't help at all. While I was changing it, I did notice a splattering of black ink in the back, like a small explosion had occured. Any ideas?
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