TPM problems Tags: Laptops Boot Last response: January 31, 2011 2:01 AM in Laptops & Notebooks Share Phorce October 25, 2010 10:54:48 AM Hi all, I am new at this so pls bare with me. I have a HP NX 9420 laptop and I need help. The laptop does not boot normally it comes up with this: "The following configuration change was requested to this computer's trusted platform module (TPM): Allow a user to take ownership of the TPM : F1 boot" Taking out the cmos batt did not help, and i dont have a smartcard. It does not boot from cd or flashdrive. The only thing i can think of is deleting the bios manually(shorting out the chip). Can someone plz help me with this?? More about : tpm problems Anonymous a b D Laptop October 25, 2010 12:45:06 PM This explains what's going on http://en.wikipedia.org/wiki/Trusted_Computing Suggest you contact HP and be prepared to produce proof of ownership. Phorce October 25, 2010 3:06:34 PM Hi, I have contacted HP, they say they cant help. Is there any other way of clearing/deleting the bios via the motherboard? Does anyone know where the bios chip is located on the mobo, or how to compleatly de-power the chip? Thanks. Related resources TPM SUPPORT - Forum Can't detect tpm device - Forum Bitlocker TPM problem - Forum Can't detect TPM Device - Forum TPM on hp requesting smartcard - Forum Can't find your answer ? Ask ! Get the answer Anonymous a b D Laptop October 25, 2010 4:34:17 PM If the protection is serious it will not depend on something as vulnerable as a battery backup. Just as USB memory sticks don't require power, chances are a similar memory technology is in use here. Phorce October 25, 2010 5:21:54 PM Thanks for the help. I'm gonna keep on trying, but if you come up with somthing else pls tell me. Thanks. jettaops January 31, 2011 2:01:23 AM Phorce said:Thanks for the help. I'm gonna keep on trying, but if you come up with somthing else pls tell me. Thanks. I have the exact same problem, the MOBO from my original laptop got fried. I purchased a used one on ebay and the message appeared. Did you fix yours?? Can't find your answer ? Ask ! Publish Related resources: ForumASUS P8H61-M2/ TPM /SI (REV 3.0) & Core i3-2120 video doesn't work ForumHp dv6910 laptop no tpm message ForumCan'detect tpm device!! ForumTPM Chip to End PC Game Piracy? ForumTPM help ForumXP fresh install Unkown Device_missing TPM ? ForumXP Build Driver Problems . What am I doing wrong? ForumPhenom II x4 965BE Installed- PROBLEMS ForumLaptop memory question ForumMultiple problems with an Acer 3820TG Forum[Solved] Dell laptop power problems inspiron 1720 ForumToshiba satellite problems notebook ForumAsus g73jh power up / start up problems ForumProblems with hp computers ForumDell studio 15 processor problems More resources Read discussions in other Laptops & Notebooks categories Battery Acer Asus Dell Hewlett Packard iPad Toshiba Vaio !