TPM problems

Hi all,
I am new at this so pls bare with me.

I have a HP NX 9420 laptop and I need help.
The laptop does not boot normally it comes up with this:

"The following configuration change was requested to this computer's trusted platform module (TPM):
Allow a user to take ownership of the TPM :
F1
boot"

Taking out the cmos batt did not help, and i dont have a smartcard.
It does not boot from cd or flashdrive.

The only thing i can think of is deleting the bios manually(shorting out the chip).

Can someone plz help me with this??
5 answers Last reply
More about problems
  1. This explains what's going on http://en.wikipedia.org/wiki/Trusted_Computing

    Suggest you contact HP and be prepared to produce proof of ownership.
  2. Hi,

    I have contacted HP, they say they cant help.

    Is there any other way of clearing/deleting the bios via the motherboard?
    Does anyone know where the bios chip is located on the mobo, or how to compleatly de-power the chip?

    Thanks.
  3. If the protection is serious it will not depend on something as vulnerable as a battery backup. Just as USB memory sticks don't require power, chances are a similar memory technology is in use here.
  4. Thanks for the help.
    I'm gonna keep on trying, but if you come up with somthing else pls tell me.

    Thanks.
  5. Phorce said:
    Thanks for the help.
    I'm gonna keep on trying, but if you come up with somthing else pls tell me.

    Thanks.



    I have the exact same problem, the MOBO from my original laptop got fried. I purchased a used one on ebay and the message appeared.

    Did you fix yours??
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