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TPM problems

Last response: in Laptops & Notebooks
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October 25, 2010 10:54:48 AM

Hi all,
I am new at this so pls bare with me.

I have a HP NX 9420 laptop and I need help.
The laptop does not boot normally it comes up with this:

"The following configuration change was requested to this computer's trusted platform module (TPM):
Allow a user to take ownership of the TPM :
F1
boot"

Taking out the cmos batt did not help, and i dont have a smartcard.
It does not boot from cd or flashdrive.

The only thing i can think of is deleting the bios manually(shorting out the chip).

Can someone plz help me with this??

More about : tpm problems

October 25, 2010 3:06:34 PM

Hi,

I have contacted HP, they say they cant help.

Is there any other way of clearing/deleting the bios via the motherboard?
Does anyone know where the bios chip is located on the mobo, or how to compleatly de-power the chip?

Thanks.
Related resources
Anonymous
a b D Laptop
October 25, 2010 4:34:17 PM

If the protection is serious it will not depend on something as vulnerable as a battery backup. Just as USB memory sticks don't require power, chances are a similar memory technology is in use here.
October 25, 2010 5:21:54 PM

Thanks for the help.
I'm gonna keep on trying, but if you come up with somthing else pls tell me.

Thanks.
January 31, 2011 2:01:23 AM

Phorce said:
Thanks for the help.
I'm gonna keep on trying, but if you come up with somthing else pls tell me.

Thanks.



I have the exact same problem, the MOBO from my original laptop got fried. I purchased a used one on ebay and the message appeared.

Did you fix yours??
!