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External microphone is not working

  • Windows 7
  • Microphone
  • Drivers
  • Home Basic
  • Laptops
Last response: in Laptop Tech Support
November 2, 2010 10:40:25 AM

I have a Dell N5010 with windows 7 home basic.Unable to use an exernal headset,the microphone is not working.
Internal mic is though working.I am having IDT HD sound drivers.
I tried to re-install the sound drivers but of no help.
Microphone is not muted anywhere.Even trying to test the microphone doesnt helps.

More about : external microphone working

a b $ Windows 7
a b D Laptop
November 2, 2010 10:56:17 AM

Does it plug in the sound jacks, or is it a USB headset?
If it is a USB set, may be a conflict of the drivers. might need to disable the on-board audio to have this work.
If it is a 3.5 mm jack, try to see if it works with a different microphone. It all could come down to a defective headset.
a b $ Windows 7
a b D Laptop
November 2, 2010 10:57:55 AM

Also,make sure the correct hardware is selected in the Sounds tab in Control Panel. you may have to switch the default audio input to that specific headset.