Archived from groups: alt.sys.pc-clone.dell (More info?)
Hi everyone
I have an interesting problem - a friend bought a Dimension 2400 last
November. Since then she's had problem after problem with it.
The pc came with XP Home Edition and I installed a firewall (Zone
Alarm) and Norton Anti-Virus for her.
The basic problem is that the pc kept running v-e-r-y slowly and it
also regularly lost it's (cable) internet connection. She has 3
teenage kids who were downloading music from Morpheus and Kazza and
things came to a head maybe a month ago when the pc barely ran.
She's uninstalled both ZA and Norton (because she's not very good with
pcs), so I reinstalled both and did a virus scan. This found over
3000 (yes, 3 THOUSAND) viruses on her pc! Norton took care of them
all and the pc seemed to be cured, as the normal speed returned.
A day or two later the pc slowed right down again and another virus
scan found a couple of hundred viruses. We decided then to completely
clear the hard drive and install XP Pro. This worked fine and
everything seemed fine.
Again, next day, the same again - slow pc, but interestingly Zone
Alarm and Norton had both disappeared from the system tray - trying to
being up the task manager only resulted in it appearing for maybe a
second at most and then disappearing before I could see what processes
were running.
At this point I thought she might have a boot sector virus and Norton
confirmed this and apparently removed it. A reboot and more viruses,
despite the fact that I had disconnected the cable modem.
I changed the hard drive for a known clean one (one of my old ones)
and installed Win XP Pro again along with ZA and Norton. Seemed fine,
but 5 minutes after I left her house ZA and Norton had again
disappeared from the tray and she's lost internet access!
Has anyone come across anything similar as I'm stumped.
I was thinking that perhaps the BIOS had been infected...
Any pointers welcomed!
Thanks
Hi everyone
I have an interesting problem - a friend bought a Dimension 2400 last
November. Since then she's had problem after problem with it.
The pc came with XP Home Edition and I installed a firewall (Zone
Alarm) and Norton Anti-Virus for her.
The basic problem is that the pc kept running v-e-r-y slowly and it
also regularly lost it's (cable) internet connection. She has 3
teenage kids who were downloading music from Morpheus and Kazza and
things came to a head maybe a month ago when the pc barely ran.
She's uninstalled both ZA and Norton (because she's not very good with
pcs), so I reinstalled both and did a virus scan. This found over
3000 (yes, 3 THOUSAND) viruses on her pc! Norton took care of them
all and the pc seemed to be cured, as the normal speed returned.
A day or two later the pc slowed right down again and another virus
scan found a couple of hundred viruses. We decided then to completely
clear the hard drive and install XP Pro. This worked fine and
everything seemed fine.
Again, next day, the same again - slow pc, but interestingly Zone
Alarm and Norton had both disappeared from the system tray - trying to
being up the task manager only resulted in it appearing for maybe a
second at most and then disappearing before I could see what processes
were running.
At this point I thought she might have a boot sector virus and Norton
confirmed this and apparently removed it. A reboot and more viruses,
despite the fact that I had disconnected the cable modem.
I changed the hard drive for a known clean one (one of my old ones)
and installed Win XP Pro again along with ZA and Norton. Seemed fine,
but 5 minutes after I left her house ZA and Norton had again
disappeared from the tray and she's lost internet access!
Has anyone come across anything similar as I'm stumped.
I was thinking that perhaps the BIOS had been infected...
Any pointers welcomed!
Thanks