Solved Closed

Toshiba Satellite keyboard and touchpad don't work

Hello,

Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

Thoughts?
99 answers Last reply Best Answer
More about toshiba satellite keyboard touchpad work
  1. Hi Catalyst009,

    I too have a problem with a Toshiba Satellite laptop. It is a slightly different model. (L305D-S5974)

    I was in the process of projecting the display onto a wide screen tv. I hit the windows option "Display from Projector only". When I did that I couldn't see the mouse anymore on the screen. Looked on the widescreen tv and no mouse either. tried a hard reboot. And like you only way the pointer will work is with an external mouse. Touch pad don't work anymore.

    I tried: Scan Disk option, Repairing Driver, Reinstalling Driver, Restore point also, Device hardware restore under F8 Diagnostic Tools and finally factory restore since I had no data i cared about. After it restored to factory out of box. Touch pad still didn't work. So I'm in the same boot now. Still looking for a solution. Berly started today 7/3/2012. I have Windows 7 though.

    Did you ever find a solution to the mouse pad issue? Noticed you voiced your complaint in 2010.

    Michael
  2. Experiencing the same thing with my A505 Satellite. Randomly, the keyboard and mouse become unresponsive, but then start working again, for no reason (no changes to system)
  3. I have the same problem. Thanks for the posts, is reassuring to hear it that it's a real problem.
    My Satilite S0t-A is brand new, like weeks old. I too have little data so its going right back to the manufacturer under the warranty.
    Solutions are all very well and I plan to try the ones suggested but at the end of the day, a device should be fit for purpose.

    Mike
  4. Best answer
    See if this works: Here is the fix for the keyboard malfunction:
    1- Turn off computer, disconnect the power cord, remove the battery.
    2- Press the Power On button for 10 seconds
    3- Replace battery and/or connect power cord.
    4- Turn On computer + immediately press F2 key repeatedly
    5- Press F9 then press Enter
    6- Press F10 then press Enter

    Hope I helped!
    Lun
  5. Lunatasian said:
    See if this works: Here is the fix for the keyboard malfunction:
    1- Turn off computer, disconnect the power cord, remove the battery.
    2- Press the Power On button for 10 seconds
    3- Replace battery and/or connect power cord.
    4- Turn On computer + immediately press F2 key repeatedly
    5- Press F9 then press Enter
    6- Press F10 then press Enter

    Hope I helped!
    Lun
  6. Thanks Lun...your method really worked for me....awesome...
  7. Anyone got a solution for this if you have windows 8 set up?
  8. Hi SAM it worked for me too thanks
  9. May be accidently you pressed FN+F9 keys. This will disable the whole buit-in keypad and left and right button. Again press the FN+F9 key.. this will enable the touch pad..
    If this successfull just mail to me @ with a minimum content "Thanks"
  10. Hey this is a common problem. I have a Toshiba L40-D, the mouse pad freezes and it appears like the laptop is stuck. The solution is on Toshiba's bulliten. You simply need to update the touchpad driver. Enter your model number here: https://web1.toshiba.ca/support/isg/index.asp it should list the touchpad solution.
  11. Thanks so much. Worked like a charm.
  12. These fixes don't help, all that happens is, after some time, the touchpad fails again. While Toshiba works on this, I have figured out a quick, effective workaround. This is for my new Windows 8 Toshiba.
    Press CTRL ALT SHIFT to get your processes to come up. Find the Touchpad "enhancer" process. End the process. Your touchpad will work fine until next restart at which point just repeat this step.
    If you are struggling to end the process without being able to use your touchpad, I found a curious thing out. If you hold a mouse click down, you can move the mouse arrow with the touchpad just fine. Its a bit... inconvenient...but all you need to do this for is to end that process and after that you can use the touchpad normally.
  13. VERY VERY Good Answer! This worked for me!
    Thank you!


    Lunatasian said:
    See if this works: Here is the fix for the keyboard malfunction:
    1- Turn off computer, disconnect the power cord, remove the battery.
    2- Press the Power On button for 10 seconds
    3- Replace battery and/or connect power cord.
    4- Turn On computer + immediately press F2 key repeatedly
    5- Press F9 then press Enter
    6- Press F10 then press Enter

    Hope I helped!
    Lun
  14. Lunatasian said:
    See if this works: Here is the fix for the keyboard malfunction:
    1- Turn off computer, disconnect the power cord, remove the battery.
    2- Press the Power On button for 10 seconds
    3- Replace battery and/or connect power cord.
    4- Turn On computer + immediately press F2 key repeatedly
    5- Press F9 then press Enter
    6- Press F10 then press Enter

    Hope I helped!
    Lun


    Thanks Luna...it worked for me too!!
  15. Lunatasian said:
    See if this works: Here is the fix for the keyboard malfunction:
    1- Turn off computer, disconnect the power cord, remove the battery.
    2- Press the Power On button for 10 seconds
    3- Replace battery and/or connect power cord.
    4- Turn On computer + immediately press F2 key repeatedly
    5- Press F9 then press Enter
    6- Press F10 then press Enter

    Hope I helped!
    Lun


    Oh wow!! THANK YOU SO MUCH!! hahah!
  16. Hi Catalyst009,

    I too have a problem with a Toshiba Satellite laptop. It is a slightly different model. (L305D-S5974)

    I was in the process of projecting the display onto a wide screen tv. I hit the windows option "Display from Projector only". When I did that I couldn't see the mouse anymore on the screen. Looked on the widescreen tv and no mouse either. tried a hard reboot. And like you only way the pointer will work is with an external mouse. Touch pad don't work anymore.

    I tried: Scan Disk option, Repairing Driver, Reinstalling Driver, Restore point also, Device hardware restore under F8 Diagnostic Tools and finally factory restore since I had no data i cared about. After it restored to factory out of box. Touch pad still didn't work. So I'm in the same boot now. Still looking for a solution. Berly started today 7/3/2012. I have Windows 7 though.

    Did you ever find a solution to the mouse pad issue? Noticed you voiced your complaint in 2010.

    Michael
    Try FN key and F5 at the same time.
  17. Try FN and f5 keys at same time
  18. How easy was that ! Brill :)
    Thanks Sam, it worked on Satellite C855 too
  19. I have had this problem on a Satellite Pro C50 in European spec. It is alarming to see this thread started in 2010 and Toshiba were still shipping products in 2014 with the problem, which started after the first install of updates.

    I found the solution here http://aps2.toshiba-tro.de/kb0/TSD0702ZR0000R01.htm point 5 of the touchpad troubleshooting guide. I already had the latest driver. I simply followed point 5, let the computer restart and the Synaptics programs have disappeared from the processes list on task manager and the trackpad works (so far). This seems to be a permanent version of Alexander Falconi's fix above.

    Good luck
  20. I just now had a similar - but opposite problem with my Toshibe Satellite. After mine went into hibernate - then I woke it - only the mouse worked. No keyboard action. In my case I had to hold down the power key to force a power-off. After it came back it seems fine.
  21. Jrogers1980 said:
    Try FN and f5 keys at same time


    This worked for me thanks, i tried all the other tips then found this one.
    Thanks :)
  22. CiaoCH said:
    Lunatasian said:
    See if this works: Here is the fix for the keyboard malfunction:
    1- Turn off computer, disconnect the power cord, remove the battery.
    2- Press the Power On button for 10 seconds
    3- Replace battery and/or connect power cord.
    4- Turn On computer + immediately press F2 key repeatedly
    5- Press F9 then press Enter
    6- Press F10 then press Enter

    Hope I helped!
    Lun


    Thanks Luna...it worked for me too!!



    works!!
  23. Alexander Falconi said:

    Press CTRL ALT SHIFT to get your processes to come up. Find the Touchpad "enhancer" process. End the process. Your touchpad will work fine until next restart at which point just repeat this step.
    If you are struggling to end the process without being able to use your touchpad, I found a curious thing out. If you hold a mouse click down, you can move the mouse arrow with the touchpad just fine. Its a bit... inconvenient...but all you need to do this for is to end that process and after that you can use the touchpad normally.


    This solution worked on my sisters Laptop (Except I use CTRL ALT DEL), so thanks a bunch for that.

    To stop the process starting up again, I used CCleaner:

    Tools->Startup->Scheduled Tasks and disable - or delete - the entry for Synaptics Touchpad Enhancements.
  24. For users with laptop software of windows 8 to 8.1

    for touchpad issue

    press F5 key
    if it did not work
    press and hold F5 key
    if still not work
    FN + F5 key
    if still not work check the driver for the touchpad
    go to control panel
    Hard ware and sounds
    and then click on device manager
    then click the mice and other pointing devices
    then checked if you see any unusual symbol on the right side of the driver name
    if there is unusual symbol, right click on the driver name the select uninstall
    then on the left upper part of your screen
    click on action
    then select scan for hardware changes
    then checked if your touch pad is now working
    if it still did not work
    shutdown the laptop
    before turning it on press and hold the F2 key
    or if you see the toshiba logo screen, rapidly press the F2
    then if you see the system date and time
    just press F9 then choose yes
    after that press F10 then choose save and exit
    after that checked the laptop touchpad if still did not work contact toshiba tech support

    For users with laptop software of windows 7 and below

    press F9 key
    if it did not work
    press and hold F9 key
    if still not work
    FN + F9 key
    if still not work check the driver for the touchpad
    go to control panel
    Hard ware and sounds
    and then click on device manager
    then click the mice and other pointing devices
    then checked if you see any unusual symbol on the right side of the driver name
    if there is unusual symbol, right click on the driver name the select uninstall
    then on the left upper part of your screen
    click on action
    then select scan for hardware changes
    then checked if your touch pad is now working
    if it still did not work
    shutdown the laptop
    before turning it on press and hold the F2 key
    or if you see the toshiba logo screen, rapidly press the F2
    then if you see the system date and time
    just press F9 then choose yes
    after that press F10 then choose save and exit
    after that checked the laptop touchpad if still did not work contact toshiba tech support

    hope this will help for all of users :)
  25. Lun's fix worked for me. Made my night! Many thanks.

    -harr150n
  26. catalyst009 said:
    Hello,

    Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

    Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

    Thoughts?
  27. The exact same thing happens to me too. I can not comprehend it. It's not like it's an old laptop or anything thing.. I mean I've barely even had it a year... And I don't thrash it.
    I'm bloody dazed.
  28. This method worked for me. Thank you very much!


    Lunatasian said:
    See if this works: Here is the fix for the keyboard malfunction:
    1- Turn off computer, disconnect the power cord, remove the battery.
    2- Press the Power On button for 10 seconds
    3- Replace battery and/or connect power cord.
    4- Turn On computer + immediately press F2 key repeatedly
    5- Press F9 then press Enter
    6- Press F10 then press Enter

    Hope I helped!
    Lun
  29. Hi,

    I have the same problem with my Satellite M50D. Windows offered an important update for my Elan touchpad driver. So i updated it and after that i restarted my laptop. After the restart the keyboard and the touchpad doesn't work anymore.

    Because of this, I reinstalled the whole operating system and I confirmed that my keyboard and touchpad working again until I restart my laptop. After the restart the keyboard and touch pad is gone again.

    Everybody has any solution for this?

    Sorry for my bad english, not my native language.

    catalyst009 said:
    Hello,

    Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

    Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

    Thoughts?
  30. Hi, I have Toshiba Satellite U50t-A-100. My keyboard just randomly stopped working yesterday. I have had it for a year and a half and unfortunately the warranty is only one year (had it already fixed once when still under warranty). I tried to fix it myself, tried several advices found on online forums as this seems to be a very frequent problem. I desperately need this to be fixed as I have a deadline for report cards and can't write them on I-pad... Anyone has any advice that would help fix the problem? I was also thinking about buying an external keyboard. I will never buy Toshiba products again ever and I feel like I just want to throw this one out of my window. Thanks
  31. catalyst009 said:
    Hello,

    Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

    Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

    Thoughts?


    try the mouse enable disable function kkey at the top of the keyboard. it is the second button from the right. you don't press the function key.
  32. Yesterday, after update on 2015-05-20 my Toshiba Satellite M50-A PSKPNE-00N01JCZ also crash the drivers. Firstly touchpad freeze, after that also keyboard doesn't work. Restart, reinstall drivers and other experiments was not successful, 'cause there must be an error in updating software, which crashes the register!!! It was horrible for me, 'cause keyboard was disabled only 2 seconds after boot, so I can't start windows in safe mode or other solution.

    But my worked solution was:

    - plug usb mouse (it worked, usb keyboard doesn't work)
    - start computer usually, windows login using "onscreen keyboard" and click on it with mouse
    - Control Panel
    - Restore Windows to a previous state


    I hope engineers repair the software immediately!!!
  33. Sir_Oponent said:
    Yesterday, after update on 2015-05-20 my Toshiba Satellite M50-A PSKPNE-00N01JCZ also crash the drivers. Firstly touchpad freeze, after that also keyboard doesn't work. Restart, reinstall drivers and other experiments was not successful, 'cause there must be an error in updating software, which crashes the register!!! It was horrible for me, 'cause keyboard was disabled only 2 seconds after boot, so I can't start windows in safe mode or other solution.

    But my worked solution was:

    - plug usb mouse (it worked, usb keyboard doesn't work)
    - start computer usually, windows login using "onscreen keyboard" and click on it with mouse
    - Control Panel
    - Restore Windows to a previous state


    I hope engineers repair the software immediately!!!


    I think this is the same problem I'm having! Updated a day or two ago and no keyboard or mouse will work. Trying the usb mouse to system restore!
  34. Brandy9 said:
    I think this is the same problem I'm having! Updated a day or two ago and no keyboard or mouse will work. Trying the usb mouse to system restore!


    Was it helpful for You? :)
  35. Sir_Oponent said:
    Yesterday, after update on 2015-05-20 my Toshiba Satellite M50-A PSKPNE-00N01JCZ also crash the drivers. Firstly touchpad freeze, after that also keyboard doesn't work. Restart, reinstall drivers and other experiments was not successful, 'cause there must be an error in updating software, which crashes the register!!! It was horrible for me, 'cause keyboard was disabled only 2 seconds after boot, so I can't start windows in safe mode or other solution.

    But my worked solution was:

    - plug usb mouse (it worked, usb keyboard doesn't work)
    - start computer usually, windows login using "onscreen keyboard" and click on it with mouse
    - Control Panel
    - Restore Windows to a previous state


    I hope engineers repair the software immediately!!!


    This same thing happened to me yesterday. Is there a way to alert toshiba to this directly? This fix works, but my computer has gone through an automatic update and restart already and the same problem happens again. I don't want to have to go through system restore a bunch of times.

    I think this has to do with a recent update which shows up in my Programs and Features control panel - ELAN Touchpad 11.8.43.1_X64_WHQL. I can't ever fully uninstall it (it will just reinstall itself automatically). This happens to coincide with an automatic Windows Update, which requires a system restart within a day. This is how I originally discovered this issue (keyboard/touchpad not working). I don't know if this is an automatic update through a Toshiba utility or a part of the Windows Update, but either way, I wonder if the's a way to disable them?
  36. I think this has to do with a recent update which shows up in my Programs and Features control panel - ELAN Touchpad 11.8.43.1_X64_WHQL. I can't ever fully uninstall it (it will just reinstall itself automatically). This happens to coincide with an automatic Windows Update, which requires a system restart within a day. This is how I originally discovered this issue (keyboard/touchpad not working). I don't know if this is an automatic update through a Toshiba utility or a part of the Windows Update, but either way, I wonder if the's a way to disable them?
  37. On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop :)

    Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

    Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
    kbdclass
    If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
    To fix the mouse follow this:
    Navigate the registry to:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

    Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
    mouclass
    If you find other text in this field, delete it and click out mouclass.
    Exit the registry and reboot. This restored keyboard and mouse function to the laptop.
  38. Would you please help me?

    I have a Toshiba Satellite laptop E45t-A4300. I noticed yesterday that my touchpad and keyboard didn't work. The USB keyboard didn't work but the USB mouse did. This thread helped me fix the problem temporarily (until I ran Windows Update), but then it recurred.

    I used the on screen keyboard to unlock my computer.

    I followed the Toshiba forum advice here: http://forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/The-touchpad-does-not-work-properly/ta-p/422287. The function key and reinstalling the driver didn't work. Restoring to 2 days ago didn't work but restoring to the prior restore point (5/12 I think) worked. What a relief! As someone else mentioned, this problem has been occurring since 2010 so hopefully Toshiba will fix it soon!

    Update: After restoring my computer, Windows needed about 42 updates. As soon as the Windows updates completed, the problem reoccurred. I don't see how to restore to an older point now. F5 didn't work and I get an error message that I need to uninstall Microsft mouse & keyboard center software. When I try to uninstall Microsoft Mouse and Keyboard Center I ge an error message that Setup cannot continue because one or more of the required installation files are missing or damaged.

    I tried renaming the upper filters as Sir_Oponent outlines below but still get a message that there's a problem with the mouse and keyboard center software but can't uninstall it because one or more of the required installation files are missing or damaged. It says to Run Setup again from the software CD ROM or another reliable installation source, but I don't think I got a CD-ROM with this laptop, and I don't know what another reliable installation source would be.

    Update 2: Eventually I got the usb keyboard working, I think by going into device manager and right clicking it and exploring what I could do from there.

    Somehow I guess I uninstalled the laptop keyboard & touchpad because they no longer appeared in device manager. Then somehow I downloaded micrsoft keyboard and mouse center software and, at least for now, the laptop keyboard and touchpad as well as the usb keyboard and mouse all work! Hooray!
  39. bruce9 said:
    I have a Toshiba Satellite laptop E45t-A4300. I noticed yesterday that my touchpad and keyboard didn't work. The USB keyboard didn't work but the USB mouse did. This thread helped me fix the problem, thanks! Here's how I did it.

    I used the on screen keyboard to unlock my computer.

    I followed the Toshiba forum advice here: http://forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/The-touchpad-does-not-work-properly/ta-p/422287. The function key and reinstalling the driver didn't work. Restoring to 2 days ago didn't work but restoring to the prior restore point (5/12 I think) worked. What a relief! As someone else mentioned, this problem has been occurring since 2010 so hopefully Toshiba will fix it soon!


    the same thing also happened to me!but how did u reboot it though?can you help me??i'm too afraid to try to reboot.thanks in advance.
  40. Sir_Oponent said:
    On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop :)

    Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

    Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
    kbdclass
    If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
    To fix the mouse follow this:
    Navigate the registry to:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

    Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
    mouclass
    If you find other text in this field, delete it and click out mouclass.
    Exit the registry and reboot. This restored keyboard and mouse function to the laptop.


    Sir,

    Thanks your advice, works like a charm!

    :bounce:
  41. bruce9 said:


    Mere system restore is bad idea, because automatic update automatically updates drivers again on next laptop turnoff. The only steady way to fix this crash in this time is edit the registry keys, as I wrote above.
  42. Sir_Oponent said:
    bruce9 said:


    Mere system restore is bad idea, because automatic update automatically updates drivers again on next laptop turnoff. The only steady way to fix this crash in this time is edit the registry keys, as I wrote above.


    Thanks Sir, you're right about the restore! Given that changing the filters in the registry unfortunately didn't work in my case, what would you recommend?
  43. Sir_Oponent said:
    On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop :)

    Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

    Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
    kbdclass
    If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
    To fix the mouse follow this:
    Navigate the registry to:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

    Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
    mouclass
    If you find other text in this field, delete it and click out mouclass.
    Exit the registry and reboot. This restored keyboard and mouse function to the laptop.



    THANK YOU THANK YOU THANK YOU SIR OPONENT!! I have spent 2 solid days racking my brain for the fix and this FINALLY resolved the problem!! There is a special place in heaven for you!!
  44. bruce9 said:
    Thanks Sir, you're right about the restore! Given that changing the filters in the registry unfortunately didn't work in my case, what would you recommend?

    Aah, sorry, I read Your post careless. So You have already installed all problematic updates and now Your keyboard and tuchpad don't respond, ok? And Your registry have both of referred keys, ok? And You edited both of keys, ok? And kb and touchpad still don't respond, ok?
    Please tell us all exceptions, that occurred (if). Was there something different of manual?
  45. Sir_Oponent said:
    bruce9 said:
    Thanks Sir, you're right about the restore! Given that changing the filters in the registry unfortunately didn't work in my case, what would you recommend?

    Aah, sorry, I read Your post careless. So You have already installed all problematic updates and now Your keyboard and tuchpad don't respond, ok? And Your registry have both of referred keys, ok? And You edited both of keys, ok? And kb and touchpad still don't respond, ok?
    Please tell us all exceptions, that occurred (if). Was there something different of manual?



    now the sounds won't work too......may i know how to reboot my computer??plus i don't have my windows cd so is it gonna be a problem??thanks in advance, sorry for keep asking you guys because im too afraid to try on system restore etc
  46. Sir_Oponent said:
    On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop :)

    Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

    Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
    kbdclass
    If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
    To fix the mouse follow this:
    Navigate the registry to:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

    Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
    mouclass
    If you find other text in this field, delete it and click out mouclass.
    Exit the registry and reboot. This restored keyboard and mouse function to the laptop.


    Worked a treat! Thanks so much!!!!
  47. now the sounds won't work too......may i know how to reboot my computer??plus i don't have my windows cd so is it gonna be a problem??thanks in advance, sorry for keep asking you guys because im too afraid to try on system restore etc


    Hi, Bubbletea. Rebooting is simply turning your computer off (shutting it down), then on. You might want to try researching on the Toshiba website for your problems, too. I don't know any more about the keyboard and touchpad than what I've posted, and I know nothing about the sound problem, sorry.
  48. "Clear" system restore and let Win-updates install ELAN Touchpad driver is necessary condition for registry edit (above). Don't be afraid to system restore, You can't lost any documents. Then run windows automatic update and check if ELAN touchpad driver was installed (Control panel>Programs). Then restart your laptop and then edit the registry using manual above and restart laptop again. No other way I can help.
Ask a new question

Read More

Laptops Keyboards Toshiba