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Internet is slow

Last response: in Windows 7
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January 5, 2013 1:19:56 AM

My friend recently upgraded their internet speed . After the upgrade their download speed as around 1. All other computers in the home are not having the issue. I have tried to help but no luck please help.

More about : internet slow

a b $ Windows 7
January 5, 2013 1:22:43 AM

How is that person connecting? wireless or wired?
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January 5, 2013 1:25:08 AM

wireless
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a b $ Windows 7
January 5, 2013 1:34:13 AM

Are they now using Wireless N 300 speed on the new router? Was it G before?

On some wireless routers, they have the channel speed setting set to 20-hz instead of 40-hz. Have them check that setting in the new router.

Also, what is the wireless speed of the network card in the computer/laptop that is trying to connect to the new router?
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a b $ Windows 7
January 5, 2013 1:36:41 AM

find me the router model number and make...the actual model number may be on a sticker on the box and/or the bottom of the router.
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