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Last response: in Computer Peripherals
June 11, 2012 7:48:38 PM

I'm using an HP Deskjet 3050 J610 all- in - one printer, the problem is that the scanner section is only scanning a full page of colored lines, the image shows up on the computer as a full page of colored lines and prints it exactly like that. What could cause that?

More about : nicholette

June 12, 2012 6:26:52 PM

You can try reinstalling the software, but it sounds like the scanner has failed.
June 12, 2012 9:26:27 PM

If you do a local "COPY" function on the printer, does it come out the same? If yes, scanner is bad.
June 12, 2012 10:10:44 PM

^+1 Good idea, as long as the device can copy with the PC turned off.