Alright guys, I've got a tough one for you. I'm trying to help out family with their computer, but I can't seem to figure anything out. I've been scouring the internet and can't come up with anything.
Its an older computer, probably about three or four years old, running windows 7.
The Symptoms: Repeated BOSD, Very Slow Operating, Won't allow for a Windows Back-Up to be made, has trouble booting into Windows.
A while back before everything started, I had been using it and noticed that it had been running very slowly. It would operate fine for a while, before just seizing up almost completely. That went on for quite a long while, possible four or five months. Then things got worse.
A few days ago, I noticed that it said that it had a hard-drive malfunction upon start-up, so it wouldn't let me boot the machine. So, I created a windows recovery disk off of another computer and tried that. That allowed access to the Windows Log-in screen and once beyond that, windows would operate as usual.
But some of the times not even the start-up disk will get you in the front door it seems. They've tried to create a windows back-up file on an old external drive we had around, but it said there wasn't enough room. So after purchasing a brand new external hard-drive, they instead got the message "could not complete", again, sadly I wasn't there to see if there was more to it than that.
But now I don't even think that the recovery disk is helping them. So this begs the question, what exactly is wrong here - and more so, can it be fixed?
I don't mind spending some time on it, I don't. I just need to know what to do really. I'm not sure if it is a virus that has gotten in so deeply or possibly malware that has corrupted windows itself. It could be bad memory, a HDD malfunction. Possibly Software or Hardware issues. I'm not really sure here at all. I've tried what I know and that apparently hasn't been enough.
So, if any of you have any ideas, I'd greatly appreciate it. If the only thing that you'd suggest is taking it out behind the shed and helping it pass to the next life, that would even be a welcome sound
Its an older computer, probably about three or four years old, running windows 7.
The Symptoms: Repeated BOSD, Very Slow Operating, Won't allow for a Windows Back-Up to be made, has trouble booting into Windows.
A while back before everything started, I had been using it and noticed that it had been running very slowly. It would operate fine for a while, before just seizing up almost completely. That went on for quite a long while, possible four or five months. Then things got worse.
A few days ago, I noticed that it said that it had a hard-drive malfunction upon start-up, so it wouldn't let me boot the machine. So, I created a windows recovery disk off of another computer and tried that. That allowed access to the Windows Log-in screen and once beyond that, windows would operate as usual.
But some of the times not even the start-up disk will get you in the front door it seems. They've tried to create a windows back-up file on an old external drive we had around, but it said there wasn't enough room. So after purchasing a brand new external hard-drive, they instead got the message "could not complete", again, sadly I wasn't there to see if there was more to it than that.
But now I don't even think that the recovery disk is helping them. So this begs the question, what exactly is wrong here - and more so, can it be fixed?
I don't mind spending some time on it, I don't. I just need to know what to do really. I'm not sure if it is a virus that has gotten in so deeply or possibly malware that has corrupted windows itself. It could be bad memory, a HDD malfunction. Possibly Software or Hardware issues. I'm not really sure here at all. I've tried what I know and that apparently hasn't been enough.
So, if any of you have any ideas, I'd greatly appreciate it. If the only thing that you'd suggest is taking it out behind the shed and helping it pass to the next life, that would even be a welcome sound