I have now discovered the link.
I have tried all the suggestions and it is just the same.
When I turn the printer on it draws the paper about halfway through without printing anything and the shows the paper jam message.
I will not print a test report or anything else.
Can any one else help I discovered that the black cartridge was very low so I have refilled it.
The printer is now trying to do a cartridge alignment,but each time it just feeds the paper through too far and comes up with the paper jam message.